Specialist, Wfm Real Time
4 weeks ago
As a Specialist Workforce Management Real Time youll be a part of creating and delivering amazing customer experiences while you also experienceTTEC an award-winning employment experience and company culture What Youll be DoingHave a passion to solve work puzzles in real time Are you looking for an opportunity to experience something new each day In this role you ll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs Youll analyze and compare staffing daily headcount to total headcount how many people are necessary for each interval and make recommendations on how to staff the total program Youll report to the WFM Real Time Senior Specialist Youll impact the business the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations During a Typical Day Youllxc2xb7 Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success xc2xb7 Monitor the Service Level performance and make recommendations to ensure the SLs are green xc2xb7 Monitor the schedules of teammates and flag any alarms xc2xb7 Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information xc2xb7 Forecast staffing and recommend headcounts on a day-to-day short-term basis xc2xb7 Keep a track of absenteeism tardiness over time etc in a reporting fashion xc2xb7 Bring your time management and organizational skills to manage multiple complex onxe2x80x90going tasks What You Bring to the Rolexc2xb7 High school diploma or equivalentxc2xb7 Solution-oriented mindsetxc2xb7 Understanding interpreting and manipulating data for reportingxc2xb7 Computer experienceTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belonging and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way TTEC
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Real Time Workforce Management Coordinator
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Vadodara, Gujarat, India TTEC Full timeCompany OverviewTTEC is an award-winning employment experience and company culture that values diversity and inclusion. We strive to reflect the communities we serve by delivering amazing service and technology, while also making sure our employees feel valued, belonging, and comfortable being their authentic selves at work. Job DescriptionAs a Specialist,...
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Senior Wfm Strategist
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Vadodara, Gujarat, India TTEC Full timeAt TTEC, we're all about creating amazing customer experiences. As a Senior Wfm Specialist, you'll be a key part of our Workforce Management team, working closely with our clients to deliver exceptional service. In this role, you'll use your analytical skills to analyze call volumes, agent staffing, and scheduling processes, identifying areas for improvement...
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Workforce Management Specialist
1 week ago
Vadodara, Gujarat, India TTEC Full timeCompany Overview">TTEC is an award-winning employment experience and company culture.">Job Description">You'll be part of creating and delivering amazing customer experiences.As a Specialist, Wfm Real Time, you'll analyze and compare staffing daily headcount to total headcount.You'll pinpoint areas for improvement through monitoring call volumes and...
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Customer Experience Analyst
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Workforce Optimization Specialist
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Workforce Management Planning Specialist
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Staffing Needs Analyst
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Vadodara, Gujarat, India TTEC Full timeA Day in the LifeAs a WFM Real Time Specialist, you will have a typical day filled with exciting challenges and opportunities to grow. Here's a glimpse into what you can expect: ResponsibilitiesPinpoint areas for improvement through monitoring call volumes and analyzing staffing needsMake recommendations to ensure the Service Level performance is...
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Vadodara, Gujarat, India Real Placements Full timeWe are seeking an experienced Human Resource Compliance Specialist to join our team at Real Placements.Company Overview:Our company is a leading provider of staffing solutions, and we take pride in providing exceptional service to our clients and candidates.Job Description:The successful candidate will be responsible for handling routine labour relations and...
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Real-Time Staffing Coordinator
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Senior Wfm Specialist
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Vadodara, Gujarat, India TTEC Full timeAt TTEC were all about the Human Experience Elevated As a Senior Specialist - Workforce Management Planning in Ahmedabad youll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC an award-winning employment experience and company culture What Youll be Doing Have a passion to solve work puzzles Are you...
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Real Time Staffing Coordinator
2 weeks ago
Vadodara, Gujarat, India TTEC Full timeAbout UsTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job SummaryThis role involves creating and delivering amazing customer experiences...
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Project Planning Specialist
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