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Real Time Workforce Management Coordinator
2 weeks ago
Company Overview
TTEC is an award-winning employment experience and company culture that values diversity and inclusion. We strive to reflect the communities we serve by delivering amazing service and technology, while also making sure our employees feel valued, belonging, and comfortable being their authentic selves at work.
Job Description
As a Specialist, Wfm Real Time, you will be part of creating and delivering amazing customer experiences. You will analyze and compare staffing daily headcount to total headcount, pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs, and make recommendations to ensure the Service Level performance is green. You will also monitor the schedules of teammates, flag any alarms, use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information, forecast staffing and recommend headcounts on a day-to-day short-term basis, and keep a track of absenteeism, tardiness, etc. in a reporting fashion.
Required Skills and Qualifications
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience
Benefits
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
