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Staffing Needs Analyst

2 weeks ago

Vadodara, Gujarat, India TTEC Full time

A Day in the Life

As a WFM Real Time Specialist, you will have a typical day filled with exciting challenges and opportunities to grow. Here's a glimpse into what you can expect:

 

Responsibilities

  • Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs
  • Make recommendations to ensure the Service Level performance is green
  • Monitor the schedules of teammates and flag any alarms
  • Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
  • Forecast staffing and recommend headcounts on a day-to-day short-term basis
  • Keep a track of absenteeism, tardiness, etc. in a reporting fashion

 

What You'll Love About This Role

  • Opportunity to work with a diverse and inclusive team
  • Chance to develop your skills and expertise
  • Competitive salary and benefits package