Process Associate

We are looking for a detail-oriented and proactive Process Associate to join our team In this role you will be responsible for integrating tax software with internal applications ensuring alignment with the latest tax regulations and providing technical support to both internal teams and end-users This role also requires strong problem-solving abilities a keen willingness to learn and the capability to thrive in a collaborative fast-paced environment About the Role Integrate tax software solutions seamlessly with internal applications Ensure applications are updated in line with evolving tax laws and regulations Troubleshoot technical issues implement timely fixes and manage updates across multiple environments Collaborate with internal teams and end-users to gather requirements and address concerns effectively Respond promptly to reported issues delivering efficient and reliable resolutions Meet assigned targets and goals through accurate execution and effective planning Develop and execute test cases and test plans for software updates and system integrations Maintain clear and comprehensive documentation of processes updates and resolutions About You Strong written and verbal communication skills Ability to work collaboratively within a team Willingness to work extended hours and on holidays as required Moderate proficiency in MS Office tools Excel Word Outlook etc Basic knowledge of SQL and experience with SQL Server Management Studio Experience with software testing and quality assurance processes Familiarity with third-party applications is an added advantage Experience or knowledge of decision tables is an added advantage Basic understanding of US taxation principles is desirable Bachelor s degree in computer science Information Technology Commerce or a related field Experience in tax software integration and application development is preferred LI-PS1 What s in it For You Hybrid Work Model We ve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more We live by our values Obsess over our Customers Compete to Win Challenge Y our Thinking Act Fast Learn Fast and Stronger Together Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Making a Real-World Impact We are one of the few companies globally that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions We serve professionals across legal tax accounting compliance government and media Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law More information on requesting an accommodation Learn more on how to protect yourself from fraudulent job postings More information about Thomson Reuters can be found on