Engineer Ii, Field Service

4 weeks ago

Bhubaneshwar, Odisha, India Vertiv Full time

1 Visit customer sites to install commission and maintain Precision Air Conditioners PACs or Chillers2 Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems3 Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers4 Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs5 Diagnose and resolve problems encountered by customers during PAC and Chiller operation ensuring smooth functionality6 Maintain accurate records of service activities including installation maintenance and repairs using appropriate documentation systems7 Provide technical support and guidance to customers on HVAC system operation maintenance procedures and best practices8 Collaborate with internal teams including sales and engineering to address customer inquiries and resolve issues in a timely manner9 Proactively identify opportunities for improvement in service delivery and recommend solutions to enhance customer satisfaction 10 Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues11 Uphold safety standards and protocols while performing onsite activities to ensure a safe working environment for all parties involved12 Willingness to travel to customer sites communication and interpersonal skills with the ability to interact effectively with customers and team members good technical knowledge of HVAC systems including components controls and troubleshooting techniquesQualifications - Bachelors of Diploma or BTech in Mechanical Engineering HVAC Engineering or a related field

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