Servicing Engineer- Bhubaneswar

3 weeks ago

Bhubaneshwar, Odisha, India Statiq Full time
Job Role: Service Engineer

Location: Bhubaneshwar

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Servicing

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.

Responsibilities

- Services Complaints Management
- Services Spares Inventory Record Maintain
- Service Associates Management
- Customer Escalation Management
- Service Revenue Generation
- Training to Customers/ Service PartnernerDaily Reports as per Management Requirement

WHAT ARE WE LOOKING FOR?

- To develop Good Interpersonal relationship with Customers/Other Team Members.
- Good Product Knowledge for EV Chargers/SMPS/UPS.
- Familiar in working on Laptop/ Excel/MS Word/Power Point
- Extensive travelling in respective Circle/ Region.
- Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.
- Capability to Manage Associate Manpower.
- Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging
- Protocols -GB/T, CCS-2, AC Type2.
- Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.
- Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation
- Knowledge of LV, HV components, BMS, Controllers & Micro Controllers

Eligibility Criteria: -

- Degree/ Diploma in Electrical / Electronic Engineering
- 3-5 Years' experience in Customer Service Support for EV Chargers/ SMPS /UPS.
- Good English Communication in Written/ Speaking.

WHAT'S IN IT FOR YOU?

- Work with the super enthusiastic & passionate team who are looking forward to building India's largest EV infrastructure.
- Amazing exposure to start-up culture – Be ready to take up challenges
- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
- Medical Insurance covering your whole family

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