Manager -Change Management

3 weeks ago

Lal Bahadur Nagar, India TP Full time

Position -Change Management -Manager/Sr. Manager Exp- 15+Years Location -Hyderabad/ Noida/ Gurgaon Job Description :- ITIL & Infrastructure Change Management (ICM): - Change Governance (ITIL Framework): - Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation. - Change Advisory Board (CAB): - Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services. - Infrastructure Change Oversight: - Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance. - Change Impact Analysis (IT Systems): - Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability. - Change Scheduling and Planning: - Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures. - Incident & Problem Linkage: - Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors. - Compliance & Audit: - Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks. - Continuous Improvement: - Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews. Qualifications & Requirements: - Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred). - 15+ years of experience in organizational and IT change management roles within large, complex environments. - Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management. - ITIL Certification (Foundation or higher) is mandatory. - Change Management Certification (e.G., Prosci, ACMP) preferred. - Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.). - Excellent communication, leadership, analytical, and conflict resolution skills. - Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.G., ServiceNow, BMC Remedy) is a plus If you're interested, please share your updated CV with me at alok.sharma2@teleperformancedibs.com. Please do share below Details :- Name - Experience- Location- Willing to work at Hyderabad/Gurgaon/Noida - CTC- ECTC- Notice Period- Team Handling Experience- Reason for change-

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