Customer Service and Sales Manager

1 week ago

Gurgaon, Haryana, India Cars24 Full time
Job Description

Responsibilities:

- Be the face and voice of Cars24 to our customers when speaking with them
- Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24
- Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you
- Liaise closely with the customer operations team to ensure the right car is prepared for delivery
- Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle
- Be willing to learn about the different buy/sell processes in every state
- Be willing to learn how to explain various car features to customers; we will provide training to guide you
- Help shape and support the development of customer-facing processes in our new business - we re writing the playbook as we go
- Customer satisfaction metrics will be your performance indicator

What you should have:

- At least 2-3 years customer service and sales experience in a contact centre or well-known retail environment, where you also have engaged with customers over the phone, social media, email, live-chat or any other channels.
- A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.
- You re a solid team player who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
- You re aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with
- Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.
- A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.
- Car knowledge (nice to have) - you know the ins and outs of most makes and models and can confidently answer any questions about it
- You are flexible and are willing to work after hours and weekends, based on a rotating roster (6:30am - 3:30pm over 7 days a week).

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