Data Analyst

3 weeks ago

Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time
About Us

Amadora Ice Cream is a fast-growing premium QSR brand with outlets across multiple cities. As we expand rapidly, we rely on strong data-driven insights and reliable point-of-sale (POS) systems to drive operational excellence. We are seeking a Data Analyst & POS Support Executive who will be at the intersection of analytics, technology, and store operations.

Role Overview

This hybrid role is responsible for:

1. Data Analytics – turning raw operational data into actionable insights for sales, staffing, and inventory.
2. POS System Support – ensuring smooth functioning of our POS systems across all outlets, troubleshooting issues, and training staff.

The ideal candidate is analytical, detail-oriented, and comfortable working closely with both operations and technology.

Key Responsibilities

Data Analytics

- Collect, analyze, and interpret sales, inventory, and customer data from POS systems.
- Prepare daily/weekly/monthly reports on store performance, online orders, and key KPIs.
- Support decision-making by identifying sales trends, upselling opportunities, and cost inefficiencies.
- Automate reporting dashboards for real-time visibility.

POS Support

- Serve as the first point of contact for all POS-related issues in stores.
- Troubleshoot technical problems and coordinate with the POS vendor for resolution.
- Train store staff on POS usage, updates, and best practices.
- Ensure data accuracy and system uptime across multiple outlets.

Requirements

- Bachelor's degree in IT, Data Analytics, Business, or related field.
- Mandatory: Experience in the QSR industry or multi-store retail operations.
- 3+ years of experience in data analysis and POS support.
- Strong Excel / Google Sheets skills; familiarity with BI tools (Power BI, Tableau, or similar) preferred.
- Ability to explain data insights in simple terms to operations teams.
- Strong problem-solving skills and willingness to support teams across multiple cities.

What We Offer

- Opportunity to build a data-driven culture in a rapidly expanding QSR brand.
- Exposure to both analytics and technology support in a fast-paced environment.
- Competitive salary and benefits.

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