Process Associate- Claims

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate - Claims
Your role will require you to utilize your experience in and knowledge of FNOL processing, Payment processing related to claims, understanding Static report and UW control sampling, and working on those reports. You will also be responsible for managing claims mailbox, SIR (Self Insured Retention) processing, generating Loss runs and chasing broker for additional information needed to progress from a bind to a policy.

Responsibilities
. Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred
. Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business
. Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims
. Consistently meet established productivity, schedule adherence, and quality standards
. Authorize the appropriate payment or refers claims to investigators for further review
. Conduct data entry and re-work analyzes and identifies trends and provides reports, as necessary.
. Consistently meet cycle time/productivity goals that are aligned with corporate objectives
. Ability to consistently meet cycle time/productivity goals
. Examine documents for completeness, accuracy, or conformance to standards

Qualifications we seek in you
Minimum Qualifications / Skills
. Graduate (in any discipline)
. Relevant work experience in claims processing
. Ability to communicate efficiently & effectively, both verbally and in writing
. Good at MS Office
Preferred Qualifications/ Skills
. Analyze processes and procedures and identify errors or inconsistencies
. Knowledge of different P&C insurance process and procedure in US market

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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