▷ (30/10/2025) Lead I - Technical Writer

Job Title Lead I - Technical Writer Location Mumbai Pune Experience 5 Years Role Overview The Technical Writer - Lead I will be responsible for creating maintaining and improving high-quality documentation that supports product development and delivery This includes process operational and release documents for both local and cloud-based environments The role involves close collaboration with product managers developers and QA teams to ensure accuracy clarity and consistency across all technical content Key Responsibilities Plan develop and write operational process and release documentation for internal and external audiences Conduct interviews with technical subject matter experts SMEs to gather data and insights for documentation Use standardized templates to create process procedure and reference documents Produce documentation that adheres to company standards including style formatting and QA guidelines Provide documentation support to designated tribes or product segments Create multi-format deliverables e g online help PDFs wiki content for both internal and customer-facing use Participate in agile ceremonies and QA reviews to support the product lifecycle and release management process Skills and Competencies Technical Writing Identify and address specific audience personas to tailor content appropriately Use advanced authoring tools to develop user documentation and release notes Apply organization and navigation techniques to ensure usability and findability of content Adhere to all documentation governance compliance and security policies Execution Collaborate with SMEs to draft complete and accurate release artifacts Follow structured documentation workflows for drafting review and final publication Execute writing and publishing tasks with minimal supervision Content and Publication Review Draft and submit content for editorial and technical review Incorporate feedback through iterative review cycles Utilize advanced toolsets to prepare documentation for local or cloud-based publication Presentation and Publication Draft edit and publish artifacts across multiple formats and platforms Use local and cloud-based authoring and publication systems e g Confluence MadCap Flare Markdown Mandatory Skills and Qualifications Bachelor s degree in Communications Technical Writing or a related discipline or equivalent work experience Minimum 2 years of experience in writing editing and planning software documentation Exceptional written communication and grammar skills Strong understanding of technical documentation usability principles Ability to conform to proprietary writing style guides and maintain consistency across deliverables Experience with documentation tools such as JIRA Confluence Markdown or similar platforms Cloud Certification is strongly preferred Preferred Attributes Strong attention to detail and ability to manage multiple deliverables simultaneously Excellent collaboration and interpersonal skills to work effectively in cross-functional teams Familiarity with agile methodologies and software development processes Commitment to continuous improvement in documentation quality and standards Skills Communication Technical Writing Editing About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process