▷ (30/10/2025) Technical Writer

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Technical Writer Job Title Technical Writer Location Thane What does a successful QA Technical Process Writer do At Fiserv we are driven to maintain the highest standards of quality across our payment systems while ensuring technical processes are documented with clarity and precision As a QA Technical Process Writer you will play a pivotal role in our mid-management team combining strong expertise in both quality assurance and technical writing within the fintech or payments industry What you will do Design implement and maintain QA processes and test strategies for payment systems and fintech products Collaborate with product engineering and compliance teams to ensure product quality and regulatory adherence Conduct root cause analysis and drive continuous improvement initiatives Monitor key quality metrics and report on performance trends Create maintain and update detailed technical documentation including process flows SOPs user manuals and compliance documentation Translate complex technical concepts into clear concise and user-friendly content Collaborate with subject matter experts SMEs and product managers to gather information and validate content Standardize and templatize SOPs and process documentation to ensure consistency scalability and ease of use Support knowledge management initiatives by identifying content gaps and proposing improvements Ensure documentation aligns with internal standards and regulatory requirements Act as a bridge between multiple functions including QA technology product and compliance teams Mentor junior team members and contribute to a culture of quality and knowledge sharing What you will need to have Bachelor s degree in computer science engineering information systems or a related field 10 years of experience in QA and or technical writing preferably in the payments or fintech domain Strong understanding of payment systems transaction flows and regulatory frameworks e g PCI DSS ISO 20022 Proven experience with QA tools e g JIRA Selenium Postman and documentation platforms e g Confluence Markdown Git What would be great to have Experience working cross-functionally and building strong relationships across departments Excellent written and verbal communication skills with the ability to engage with both technical and non-technical stakeholders Ability to distill complex processes into clear actionable documentation Meticulous attention to detail in both QA and documentation tasks Passion for delivering high-quality products and continuously improving processes Comfortable interacting with senior leaders and influencing decision-making Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address