Sales & Customer Supports Professional

4 days ago


Gurugram, India WHEEBOX Full time

Job Description Job description: - You will serve as the primary point of contact for customers, providing support, answering inquiries, and guiding them through the sales process - Your role is critical in ensuring customer satisfaction and driving revenue growth Key Responsibilities: - Customer Support: Customer Assistance-Provide exceptional support to customers, addressing inquiries, resolving issues, and offering solutions to their problems - Product/Service Knowledge: Develop in-depth knowledge of the company's products or services to effectively assist customers and provide information - Order Processing: Manage order inquiries, process orders, and coordinate deliveries or services - Complaint Resolution: Address and resolve customer complaints, escalating issues when necessary to ensure swift resolution - Technical Support: Provide technical assistance or troubleshooting guidance for customers encountering product or service issues - Sales: Lead Management: Follow up on leads, engage with potential customers, and guide them through the sales process - Sales Presentations: Deliver compelling sales presentations and product demonstrations to potential customers - Quote and Proposal Generation: Prepare and present quotes, proposals, and contract terms to potential customers - Cross-selling and Upselling: Identify opportunities to cross-sell or upsell additional products or services based on customer needs - Sales Targets: Meet or exceed sales targets and quotas set by the organization - Relationship Building: Build and maintain strong customer relationships to encourage repeat business and customer loyalty - Sales Reporting: Provide regular sales reports and updates to management on sales activities and customer interactions



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