Trainer - Customer Experience

Job Description - Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. - Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. - Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. - Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. - Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants learning outcomes. Collecting feedback and making improvements based on evaluation results. - Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. - Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. - Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. - Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. - Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile - Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. - Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. - Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. - Active Listening: Being attentive and actively listening to participants questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. - Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. - Empathy and Patience: Demonstrating empathy towards participants learning challenges, being patient in addressing their queries, and providing support throughout the learning process. - Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. - Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. - Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. - Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. - Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. - Preferred language Tamil and Kannada