Network and IT Support Engineer

Job Description Job Title: Network and IT support Location: Chennai, Kolkata, Mumbai, Pune, Cochin Position Overview The Service Delivery Engineer Network Implementation is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points. This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs. Key Responsibilities Onsite Deployment & Installation (Rack and Stack) - Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs). - Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements. - Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines. - Mount devices (up to 3 meters in height) securely and safely, following all EHS standards. Device Configuration & IOS Upgrade - Execute IOS/firmware upgrades and confirm version compliance post-upgrade. - Validate successful device boot, configuration integrity, and module recognition. - Collaborate with remote engineers for configuration application, testing, and verification. Device Health Check & Validation (POST) - Conduct Power-On Self-Test (POST) validation for each installed device. - Verify interface status, module health, LED indicators, and power redundancy. - Identify and report any faulty or non-functional hardware for immediate escalation. Wireless Access Point (AP) Installation - Mount and connect APs at designated locations according to deployment plans. - Ensure secure installation, correct positioning, and power/connectivity validation. - Note: This role does not include site surveys or signal validationinstallation only. Documentation & Reporting - Maintain accurate logs of all installed devices, serial numbers, and cable details. - Update rack elevation diagrams and cable matrices post-installation. - Provide before-and-after photos and summary reports for delivery validation and audit purposes. Coordination & Communication - Coordinate with remote implementation, NOC, and project teams for connectivity testing and verification. - Communicate installation status, issues, and dependencies proactively. - Escalate site access, hardware, or environmental issues promptly to the Service Delivery Manager. Client Interaction & SLA Accountability - Act as the onsite technical representative, maintaining professional communication with the client during installation and testing activities. - Ensure all activities are executed within defined SLAs, maintaining adherence to schedule, quality, and operational standards. - Participate in service review meetings when required, presenting progress updates, risks, and completion reports. - Document client feedback and ensure action plans are executed for continual service improvement. - Uphold client satisfaction through transparent communication, professional conduct, and technical accuracy in all deliverables. Technical Skills & Competencies - Strong hands-on experience with Cisco, Fortinet, and Aruba network devices (Switches, Routers, Wireless APs). - Knowledge of L2/L3 networking concepts such as VLANs, trunking, link aggregation, and routing fundamentals. - Experience with firmware/IOS upgrades, device health checks, and configuration validation. - Familiar with rack standards, structured cabling, grounding, and ESD compliance. - Ability to interpret network diagrams, rack layouts, and cable schedules. - Understanding of ITIL service operations and SLA-driven delivery frameworks. Qualifications & Experience - Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field. - 35 years of experience in on-site network installation or service delivery engineering. - Practical experience with Cisco IOS or equivalent enterprise network operating systems. - Proven track record in executing rack installation, IOS upgrades, and post-installation validation. - Experience with ServiceNow or ITSM ticketing systems preferred. - Strong analytical, troubleshooting, and communication skills. Physical & Site Requirements - Ability to lift and install equipment (up to 1015 kg). - Comfortable working at installation heights up to 3 meters. - Compliance with all site safety, ESD, and physical handling protocols. Key Deliverables - Successful rack and stack of network devices per design and compliance standards. - Verified device health and validated IOS upgrades. - Comprehensive post-installation documentation and photo evidence. - 100% SLA adherence for onsite service activities. - Client acknowledgment of service completion and satisfaction.