Front Office Executive

3 weeks ago


Vellore TN IN Jobted IN C2 Full time

Key responsibilities Patient and Visitor Management Greet patients and visitors identify their needs and direct them to the appropriate person department or service with courtesy and professionalism Communication Answer screen and forward incoming phone calls in a timely and professional manner Respond to email and in-person inquiries providing accurate information about the hospital s services timings and procedures Appointment Scheduling Manage the appointment schedule for doctors and specialists Book confirm and reschedule appointments while ensuring proper coordination to minimize patient wait times Patient Registration and Records Assist new and existing patients with the registration process Accurately enter and update patient details including medical history and insurance information into the hospital s database system Billing and Payments Handle the billing process and collect payments for consultations diagnostics and other services Verify insurance details and assist patients with any billing-related questions Administrative Support Perform general clerical duties such as filing patient records photocopying scanning and maintaining a well-organized and tidy reception area Conflict Resolution Address and resolve patient queries and minor complaints calmly and professionally escalating complex issues to the appropriate management Coordination Coordinate with various hospital departments including billing administration and medical staff to ensure a smooth patient flow Required skills and qualifications Education A graduate degree in any discipline is typically required Experience Previous experience in a front office reception or customer-facing role preferably in a hospital or healthcare setting is a plus Communication Skills Excellent verbal and written communication skills in both English and Tamil are essential for effectively communicating with patients their families and staff Hindi is an added advantage Computer Proficiency Should be proficient in using computers and standard office software and have the ability to quickly learn the hospital s management software Interpersonal Skills The ability to be compassionate and handle sensitive situations with empathy and patience is crucial Multitasking Abilities Must be able to handle multiple tasks simultaneously in a fast-paced and potentially stressful environment Professionalism Maintain a professional appearance and demeanor representing the Kauvery Information Center positively Job Types Full-time Permanent Pay 16 999 68 - 27 927 32 per month Benefits Health insurance Provident Fund Experience front office 1 year Required Work Location In person



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