Customer Support Executive

3 weeks ago


Hyderabad, Telangana, India Kfin Technologies Limited Full time
Job Description

Job description

Role & responsibilities:

- Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
- Identifying and assessing customers needs to achieve satisfaction.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interaction.

Preferred candidate profile

- Excellent English & Very Good in Hindi - Both languages must
- Minimum Graduation is required
- Must be an immediate joiner
- Freshers can also apply with good communication

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