Customer Support Executive

3 weeks ago

Hyderabad, Telangana, India 8 Views Full time

Job Title: Customer Support Executive

Location: Hyderabad (On-site)

Working Days: 6 days a week (1 weekday off)

Salary: Up to ₹5 LPA

About 8 Views:

8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 9+ years. Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients. We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to experiment.

Job Overview :

We are seeking a proactive and communicative Customer Support Associate (Pre Sales) to join our team. In this role, you will act as the bridge between our digital marketing efforts and our clients' sales success by qualifying warm leads and ensuring a smooth transition to their sales teams.

Responsibilities:

  • Engage with warm leads generated by our digital marketing team through inbound and outbound calls.
  • Conduct detailed conversations to assess potential customers' needs, budget, timeline, and decision-making process.
  • Tailor scripted pitches to align with individual customer preferences and objections.
  • Collaborate closely with clients' sales teams to provide well-qualified leads and actionable insights.
  • Maintain accurate and up-to-date records of all interactions in the CRM system.
  • Prioritize tasks efficiently to balance quality conversations with daily workflow requirements.

What We're Looking For:

  • Fluency in English, Hindi, and Telugu (spoken and written).
  • Proven ability to handle 100–120 calls/day in a fast-paced environment.
  • Willingness to work a 6-day schedule , including weekends, with one rotational weekday off.
  • Prior experience (Minimum 6 months) in telesales, telecalling, customer support, inside sales, BPO, or related fields.
  • Strong interpersonal skills with a knack for building rapport quickly.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) is a strong plus.

Why Join Us?

  • Competitive salary with performance incentives .
  • Opportunities for growth into team leadership.
  • Collaborative, energetic work culture with a focus on innovation.
  • Training programs to hone your communication and CRM skills.

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