System Admin Support Associate

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web com Group Newfold s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online The company s world-class family of brands includes BlueHost HostGator iPage Domain com A Small Orange MOJO Marketplace BigRock and ResellerClub What you ll do Participate in 24x7 shifts Monitor the stability of our products with various internal tools L1 L2 Support ownership of all hosting products cpanel plesk vps cloud dedicated Handle incident response troubleshooting and fix for various products services Handle escalations as per policies procedures Get different internal external groups together to resolve production site issues effectively Communicate clearly on tickets phone calls made to the team about various issues Exhibit a sense of urgency to resolve issues Build advanced automation workflows for automating repeated issues Work with our infrastructure team to deploy and maintain Linux Windows servers using automated scripts and a predefined runbook Ensure SLA s and Operational standards are met Raise tickets to different internal groups to resolve recurrent problems alerts and follow up on escalated issues Liaison with engineering teams for RCA s permanent resolutions on issues affecting production sites Contribute to Operations handbook Ensure smooth hand-offs between shifts Who you are Educational Qualifications Graduate preferably in Information Technology or Computer Science Consistently strong academic performance Linux Good understanding of Linux Systems Any Shell Bash sed awk grep egrep VI VIM Emacs netstat lsof strace ps top atop dstat grub boot config systems rescue fstab disk labels ext3 ext4 IPtables sysstat sar vmstat iostat etc run-levels startup scripts sudo chroot chkrootkit rkhunter Windows Windows 2000 2003 2008 NTFS chkdisk acls etc Troubleshoot system application faults using Event logs Updates via WSUS Terminal Services IIS Fundamentals Fundamentals Basic DNS Networking TCP UDP IP Routing HA Load Balancing Concepts Application Protocols SMTP HTTP FTP IMAP POP Shifts Must be willing to work in shifts including at night and on holidays Good To Have Understanding of Cloud Systems Hardware RAID LOM IPMI IP KVMs Dell Hardware Windows WMI Powershell VB scripts MS-SQL Fundamentals Applications Postfix qmail Exim Database Systems Fundamentals MySQL Postgres Nginx Apache mod php mod fcgid CGI php-fpm etc Tomcat Tools Utilities Nagios DHCP Kickstart Cobbler Yum RPM GIT SVN Others Regular expressions Rescue Kits like TRK etc Certification Red Hat Certified Engineer RHCE GCP Why you ll love us In this era of COVID-19 we believe in putting our employees first and keeping them safe We were one of the first technology companies to make significant changes to our office environments and team interactions including mandatory working from home and safety procedures to enter our office space We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams Here is just a snippet of what we think you ll love Grow together Our exciting virtual learning development programs never cease to amaze us Participate in our Expert Speak sessions E-learning courses to grow professionally personally Work with creative innovative teams We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products work customer experiences All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs Leave your worries aside Juggling the demands of career and personal life can be stressful and challenging but don t worry Our employee s assistance program services provide free confidential short-term counseling This benefit is also extended to an immediate family membe This includes the essential job functions required to perform the job described above as well as additional duties and responsibilities This is not an exhaustive list of all functions that the employee performing this job may be required to perform The Company reserves the right to revise the at any time and to require the employee to perform functions in addition to those listed above