BIU:Business Analyst-Customer Service Analytics

4 weeks ago

Mumbai India Axis Bank Full time

Job Description BIU:Business Analyst-Customer Service Analytics INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader Team Size: Grade: Business: BIU Department: BIU Sub-Department: BIU Location: Mumbai/Bangalore About BIU Axis Banks (BIU): This is a high profile team with a mandate to drive data based decisions within the bank. Reporting in to Head Banking Operations and Transformation, this department works with all businesses of the Bank including retail, small business and corporate to drive analytics. In terms of functions, the department has teams focused on all aspects of analytics for the bank including risk analytics, financial crime analytics, business and marketing analytics, building predictive scores, data engineering and business reporting. AbouttheRole The person would be a part of the Analytics team primarily focusing on Retail Liabilities, Insurance and Investment Products & services. The Analytics team is responsible for the end to end strategy, design/development, execution and performance synthesis. Key Responsibilities The candidate will be responsible for the following in his/her job role: Develop product strategy, conduct portfolio analysis for Retail Liabilities, Insurance & Investment Products Create business insights by performing root cause analysis leveraging available quantitative/ statistical tools and techniques Generate insights from a variety of business initiatives and recommend actionable strategies to business stakeholders Work cross-functionally with Senior Leaders, technology, strategy and project management teams to identify growth opportunities and implement impactful projects Closely work with core business stakeholders on monitoring portfolio performance across products, developing take-up, customer engagement, digital activation & price optimization strategies for revenue growth Manage & work on tracking key business metrics to ensure that all KPIs ladder back up to business objectives Lead a team of 4-6 people in solving day to day Business problems Qualifications CA/CS/CFA or Advanced degree (Masters or above) in a quantitative subject such as Engineering, Mathematics, Operations Research, Statistics, Economics or Finance Role Proficiencies: - Should have critical thinking to conceptualize the problem, draw insights and recommend logical strategies - Should have 7+ years of experience in Analytics domain - Team Leadership Experience of 1+ years - Preferably have experience on SAS or R or Bigdata or Python - Should have strong data handling, interpretive and problem solving skills with the ability to process large volume of transaction level data and efficiently derive actionable results. - Should have a results oriented attitude with go get it done skill - Should have Good project management skills while working with both internal and external partners - Should have a high degree of motivation with a continuous thirst for learning - Banking Analytics experience preferred but not mandatory for talented candidates

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