Biu:business Analyst-customer Service Analytics

BIU Business Analyst-Customer Service Analytics INTERNAL USAGE No of Vacancies Reports to Is a Team leader Team Size Grade Business BIU Department BIU Sub-Department BIU Location Mumbai Bangalore About BIU Axis Bank s BIU This is a high profile team with a mandate to drive data based decisions within the bank Reporting in to Head Banking Operations and Transformation this department works with all businesses of the Bank including retail small business and corporate to drive analytics In terms of functions the department has teams focused on all aspects of analytics for the bank including risk analytics financial crime analytics business and marketing analytics building predictive scores data engineering and business reporting About the Role The person would be a part of the Analytics team primarily focusing on Retail Liabilities Insurance and Investment Products services The Analytics team is responsible for the end to end strategy design development execution and performance synthesis Key Responsibilities The candidate will be responsible for the following in his her job role Develop product strategy conduct portfolio analysis for Retail Liabilities Insurance Investment Products Create business insights by performing root cause analysis leveraging available quantitative statistical tools and techniques Generate insights from a variety of business initiatives and recommend actionable strategies to business stakeholders Work cross-functionally with Senior Leaders technology strategy and project management teams to identify growth opportunities and implement impactful projects Closely work with core business stakeholders on monitoring portfolio performance across products developing take-up customer engagement digital activation price optimization strategies for revenue growth Manage work on tracking key business metrics to ensure that all KPIs ladder back up to business objectives Lead a team of 4-6 people in solving day to day Business problems Qualifications CA CS CFA or Advanced degree Master s or above in a quantitative subject such as Engineering Mathematics Operations Research Statistics Economics or Finance Role Proficiencies Skills Should have critical thinking to conceptualize the problem draw insights and recommend logical strategies Should have 7 years of experience in Analytics domain Team Leadership Experience of 1 years Preferably have experience on SAS or R or Bigdata or Python Should have strong data handling interpretive and problem solving skills with the ability to process large volume of transaction level data and efficiently derive actionable results Should have a results oriented attitude with go get it done skill Should have Good project management skills while working with both internal and external partners Should have a high degree of motivation with a continuous thirst for learning Banking Analytics experience preferred but not mandatory for talented candidates Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses