Vice President Product Manager

You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients As a Product Manager in Service Product Group you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations Consumer Community Banking CCB Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB delivering value to millions of customers and over 30 000 employees As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions Along the way you ll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product s key success metrics such as cost feature and functionality risk posture and reliability Service product group works on applications for the CCB operations teams within card retail and auto servicing businesses Creating an Omni-Channel experience across different lines of businesses within servicing and different channels from which the customer will interact through Understanding user journeys and customer pain points and eliminate friction with the customer throughout their servicing experience Required qualifications capabilities and skills 5 years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle design and data analytics Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management Business acumen in understanding customer journeys within Consumer and Community Banking Basic knowledge of software and technical acumen as Chase migrates into the modernization modules Preferred qualifications capabilities and skills Demonstrated prior experience working in a highly matrixed complex organization Bachelors degree preferred or relevant experience About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience