Manager - Operations - RCM

4 weeks ago

Pune, Maharashtra, India Credence Global Solutions Full time
Job Roles & Responsibilities:

- Develop and execute innovative strategies to improve and secure business delivery.
- Able to establish pilot A/R process and devise strategy to improve collections.
- Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
- Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Follow- up/Denial Management, & Patient Billing.
- Understands the eccentricities of various provider specialties.
- Ensure that the portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency.
- Ability to execute policies, processes and procedures of the organization.
- Demonstrate leadership skills with experience managing 5-10 Teams.
- Excellent verbal and written communication and presentation skills.
- Experience of performing annual performance review/appraisals.
- Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client.
- Strong people management skills with fair understanding of required techniques to create win - win situation.
- Strong focus on Customer Service and Collections.
- Strong Employee Retention capabilities.
- Host monthly business reviews.
- Employee development, engagement and retention.
- Staffing and resource planning.
- Inventory Management and devising operational strategy.
- Ensure that the assigned portfolio meets client and internal company performance benchmarks.
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
- Ensure that the assigned portfolio meets client and internal company performance benchmarks.
- Managing end to end process KPI and Client SLA Strong interpersonal skills and ability to liaise with support function.

Candidate Requirements:

- Minimum 10 years of End to End RCM and in-depth knowledge of metrics and their calculations.
- Last position should be AM/DM with min 2 years or currently on manager post. Should have handled a team of 100+
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
- Willingness to work night shifts.
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification – Any Graduate.

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