Ops Manager

Operational Manager The Operational Manager will manage the on-going and operation management of the Semarchy Platform This involves five keys areas Platform Management - Working with DevOps to ensure Semarchy is a robust and scalable solution Release Management for Semarchy platforms and Semarchy applications Support of BAU Semarchy Applications Management of BAU Semarchy Resources User Management ResponsibilitiesEnsure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services Work with DevOps to ensure best practice for platform management Ensure all Semarchy environments are managed and in sync dev test prod pre-prod etc Ensure a robust backup strategy for Semarchy applications and databases Have a reliable release management process for Semarchy applications meeting JSOX requirements Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams For BAU Semarchy applications manage incoming change requests and incidents Ensure communication with BAU stakeholders is proactive Ensure communications wit MDM Domain Leads is proactive Liaise with Dentsu Service Management team to manage support tickets and their effective resolution User management process for adding removing and amending privileges Ensure user management process is compliant with JSOX requirements Metrics reporting through Power BI for non-functional elements e g platform reliability uptime user usage resource performance etc Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones Contribute to the development of dentsu s reusable assets frameworks and best practices Mentor team members QualificationsBachelor s Degree or equivalent experience is required 5 years of technology implementation experience in the field of enterprise data management including data integration data transformation system integration and data analytics 5 years experience of service management 5 years experience working with various methodologies including Agile Knowledge of release management processes Knowledge of master data management and enterprise data management concepts Hands on experience with relational design concepts e g table design table relationships primary and foreign key designations Knowledge of cloud services Knowledge of DevOps technologies and functions Experience with user acceptance testing SQL skills Strong customer service orientation consistently meet internal and external client commitments demonstrated desire to exceed expectations Strong client management skills manage through challenging situations resulting in positive outcomes for Clients and Merkle Effective communication skills ability to simplify and structure complex concepts to streamline interactions and highlight key points Effective presentation skills Demonstrated critical thinking problem solving planning and organizational skills Ability to adapt to various conditions and situations ability to tolerate stressful situations and remain focused under pressure Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams Ability to interact with senior level resources effectively and confidently both internally and with the stakeholders to ensure desired outcomes Qualified individuals possess the desired attributes such as smart curious committed to vision passionate fun and pleasant an achiever and having a sense of urgency Willingness to travel when necessary - up to 25 Location DGS India - Mumbai - Thane Ashar IT Park Brand Dentsu Time Type Full time Contract Type Permanent