Relationship Executive

2 weeks ago

Aligarh India PhonePe Full time

Job Description Company Description PhonePe Group is India's leading fintech company and a trusted name in digital payments, serving as the #1 Trusted Digital Payments Brand in India for three consecutive years. Launched in 2016, the PhonePe app has grown to over 57 crore registered users and boasts a vast network of over 4 crore merchants across India, spanning Tier 2 and Tier 3 cities. Beyond digital payments, PhonePe has successfully expanded into financial services such as insurance, lending, and wealth management, as well as innovative consumer tech platforms like Pincode, the Indus App Store, and Share.Market. Headquartered in India, the company is dedicated to empowering every Indian by enabling secure, seamless financial transactions and services. Role Description This is a full-time on-site role for a Relationship Executive based in Aligarh & Bulandshahr. The Relationship Executive will be responsible for maintaining strong relationships with merchants and customers, assisting in the onboarding process, and addressing any product or service-related issues. They will work closely with the sales team to drive business growth, resolve customer inquiries, and promote PhonePe's services and products. The role also includes providing feedback to improve customer experience and ensuring merchant satisfaction through proactive support. Qualifications - Sales and relationship management skills to effectively interact with merchants and customers - Strong problem-solving and conflict resolution skills for addressing customer queries and concerns - Excellent communication and interpersonal skills to build and maintain client relationships - Basic understanding of digital payment systems and financial services; industry knowledge is a plus - Ability to work independently, self-motivated, and target-driven - Proficiency in local language(s) and English - Relevant experience in sales, business development, or client management is preferred - Bachelor's degree in Business Administration, Sales, Marketing, or a related field is an advantage

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