Customer Care Executive
3 weeks ago
Job Description
We have openings for customer care executive.
- Salary package : 20 to 30k
- Shift timing are 10am to 7 PM
- Location Goregaon west Mumbai.
- Work from office.
- Min one year exp in customer care.
- Graduation is must.
Roles and Responsibilities:
- Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
- Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
- Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
- Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
- Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
- Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
- Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.
Email: nbsingh.hrdesire @ g mail.com
Thanks & Regards,
Team Hr Desire
7719594751 -- whatsapp
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