Content Testing Lead Irc222481

Description Introduction We are seeking a Content Engineering Lead with background in evaluating outputs from Large Language Models LLMs like ChatGPT This role involves leading the development and implementation of evaluation frameworks to ensure the accuracy relevance and reliability of our LLM outputs Requirements Experience At least 3 years of leadership and management experience with a proven track record of success Very strong expertise in Google Sheets Slides Experience in process training design and delivery Leadership and Management Lead a team of professionals to achieve departmental goals and targets Provide guidance coaching and mentorship to team members Conduct regular performance evaluations and provide constructive feedback Foster a positive and productive work environment Process Training and Quality Assurance Design and deliver process training sessions for new hires and existing team members Ensure team members adhere to quality standards and guidelines Conduct regular quality audits and provide feedback for improvement Curriculum Development and Management Develop and manage training curriculum for ongoing skill enhancement Stay updated with industry trends and best practices in training and development Communication and Customer Service Answer team member questions address team member problems and oversee team member work for quality and guideline compliance Support team manager and perform management duties as required Provide quality customer service including interacting with customers answering customer inquiries and effectively handling customer complaintsTechnical Expertise Demonstrate expertise in Google Sheets Slides for data analysis and presentation purposes Ability to label multi data formats Image Video Text accurately Experience with Model-Based Labeling Annotation techniques Familiarity with Masked Images Generation tools for Single and Multiple Inputs Project Planning and Management Plan strategize and manage projects independently Collaborate with Content Data Experts to produce high-quality data for analysis and decision-making Ensure data labeling annotation tasks are completed efficiently and accurately Skills and Qualifications Excellent written and verbal communication skills including public speaking Attention to detail is a must Quick learner with a proven ability to lead and develop a team Creative problem-solving and analysis skills Experience in client communication would be an added advantageJob Responsibilities Job Responsibilities - Lead a Team of Specialists Manage a team of specialists working on data initiatives Identify and leverage individual strengths within the team for optimal performance SLA KPIs and Project Management Ensure adherence to SLAs Service Level Agreements and KPIs Key Performance Indicators Effectively manage projects timelines and deliverables End-to-End Operations Management Manage end-to-end operations including people management process management and handling escalation queues Plan for shrinkage and attrition and forecast staffing needs and workload volumes Team Development Build and optimize team structure Recognize leadership potential and develop enhanced skill sets within the team Data Delivery and Quality Ensure timely delivery of new transit data while maintaining high-quality standards Design and optimize processes to improve efficiency and output quality Provide ongoing feedback on tools and processes Reporting and Metrics Development Generate regular reports on departmental growth and performance Develop metrics to measure departmental growth and performance Training and Development Develop and deliver training curriculum for teams in the Gurgaon office Coordinate with other Team Leads across the Content Sourcing team for effective collaboration Project Management Manage projects as required ensuring successful completion within deadlines and budget Recruitment and Evaluation Assist in the evaluation of candidates during recruitment processes Performance Improvement Guide and motivate the team for performance improvement Implement strategies to manage bottom quartile performance effectively Process Improvement and Problem Solving Drive process improvement initiatives to enhance customer experience Conduct Root Cause Analysis RCA and lead problem-solving forums when necessary What We OfferExciting Projects We focus on industries like High-Tech communication media healthcare retail and telecom Our customer list is full of fantastic global brands and leaders who love what we build for them Collaborative Environment You Can expand your skills by collaborating with a diverse team of highly talented people in an open laidback environment - or even abroad in one of our global centers or client facilities Work-Life Balance GlobalLogic prioritizes work-life balance which is why we offer flexible work schedules opportunities to work from home and paid time off and holidays Professional Development Our dedicated Learning Development team regularly organizes Communication skills training GL Vantage Toast Master Stress Management program professional certifications and technical and soft skill trainings Excellent Benefits We provide our employees with competitive salaries family medical insurance Group Term Life Insurance Group Personal Accident Insurance NPS National Pension Scheme Periodic health awareness program extended maternity leave annual performance bonuses and referral bonuses Fun Perks We want you to love where you work which is why we host sports events cultural activities offer food on subsidies rates Corporate parties Our vibrant offices also include dedicated GL Zones rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants About GlobalLogic GlobalLogic is a leader in digital engineering We help brands across the globe design and build innovative products platforms and digital experiences for the modern world By integrating experience design complex engineering and data expertise-we help our clients imagine what s possible and accelerate their transition into tomorrow s digital businesses Headquartered in Silicon Valley GlobalLogic operates design studios and engineering centers around the world extending our deep expertise to customers in the automotive communications financial services healthcare and life sciences manufacturing media and entertainment semiconductor and technology industries GlobalLogic is a Hitachi Group Company operating under Hitachi Ltd TSE 6501 which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business