Application Support Engineer II

11 hours ago

Gurgaon, Haryana, India Cvent Full time
Job Description

We are looking for Computer Science Engineers to join our rapidly growing Technology Team

Cvent's Technology Team is responsible for the design, development and support of the company's suite of cloud-based software products.

This is a hands-on position with a primary focus on the top tier technical support for products offered by Cvent.

As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for our software applications.

You will work closely with our development, QA, and customer service teams to ensure seamless application performance and resolve any issues that arise.

This role requires a strong technical background, excellent problem-solving skills, and a customer-centric approach.

In This Role, You Will:

Provide Top-tier software support for application-related issues, including diagnosing and resolving technical problems

Become a subject matter expert who supplies in-depth technical and business product knowledge to multiple teams

Monitor application performance, support regular maintenance, and ensure system availability and reliability

Collaborate with development and QA teams to identify, report, and resolve software defects and enhancements

Work with different DB technologies, from traditional relational to the latest NoSQL such as Couchbase and queuing mechanisms like RabbitMQ

Write simple to complex DB queries to be able to fetch data for reporting or data fixes as needed

Identify root cause of problems by troubleshooting logs using monitoring tools or traverse through the code as needed

Active participation during incidents to minimize impact and restore business functionality ASAP

Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles

Communicate effectively with customer-facing teams to understand their needs and provide timely solutions

Working in 24x7 rotational shifts is required for this position

Participate in on-call rotation on weekend to provide support when necessary

Continuously improve support processes and contribute to the development of best practices

Heres What You Need:

BS/BTech/MTech/MCA in Computer Science or equivalent required

2-4 years of experience in application support or a similar technical support role

Strong knowledge of software applications, databases, and operating systems

Proficiency in SQL and experience with database management systems (eg, MySQL, Oracle, PostgreSQL, SQL Server)

Familiarity with programming languages such as Java, .NET, Python, or similar

Experience with monitoring and logging tools (eg, Splunk, AppD, New Relic, DataDog)

Customer-focused mindset with a commitment to delivering best in class tech support

Excellent problem solving and analytical skills & aptitude for learning new technologies

Knowledge of ITIL, Agile Methodologies or other IT service management frameworks

Experience working on ticket and bug management system such as Jira, JSD or similar

Preferred Skills:

Experience developing with C#, ASP.Net/any object-oriented programming language

Familiarity with software deployment, website analytics, web service APIs and version control systems (Github or similar)

Experience with cloud platforms (eg, AWS, Azure, Google Cloud)

  • Network Engineer II

    3 days ago

    Gurgaon, Haryana, India Rackspace Full time US$ 90,000 - US$ 1,20,000 per year

    JOB DESCRIPTION: The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or...

  • Application Support Engineer

    3 days ago

    Gurgaon, Haryana, India Ushyaku Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications.The person will also work on other product installation and implementation projects as required.Support Engineers may be required to be on-call on a rotating basis throughout the year.Supporting clients for the installed...

  • Associate II Application Support Engineer

    3 days ago

    Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position summaryThis position primarily focuses on answering client support tickets escalated by our global client facing level 1 support teams; working closely with Dev, QA, Infra and OPS teams to investigate and troubleshoot complex client support cases. In addition to the usual responsibilities of a client services Analyst, the senior analyst will also...

  • Network Security Engineer II

    3 days ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB TITLE: Network Security Engineer II JOB DESCRIPTION: The Network Security Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and...

  • Team Lead – Application Support

    4 weeks ago

    Gurgaon, Haryana, India QuadLabs Full time

    Job DescriptionJob Summary:-We are seeking an experienced and proactive Team Lead Application Support to manage and guide our application support team while also providing hands-on support to customers. This role involves resolving technical issues, maintaining high levels of customer satisfaction, and ensuring smooth operations of business-critical...

  • Software Engineer II

    3 days ago

    Gurgaon, Haryana, India American Express Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Associate II Application Support Engineer

    3 days ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the Role: Company overview Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are...

  • Associate II Application Support Engineer

    3 days ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the Role: Company overview Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are...

  • Associate II Application Support Engineer

    3 days ago

    Gurgaon, Haryana, India OSTTRA Full time US$ 9,00,000 - US$ 12,00,000 per year

    About The RoleCompany overviewOsttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow – we are...

  • Associate II Application Support Engineer

    4 days ago

    Gurgaon, Haryana, India S&P Global Full time US$ 80,000 - US$ 1,20,000 per year

    About the Role:Company overviewOsttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow – we are...