
▷ Apply Now: Senior Customer Service Analyst
7 days ago
Company Mercer Description We are seeking a talented individual to join our Operations team at Mercer This role will be based in Gurugram This is a hybrid role that has a requirement of working at least three days a week in the office Senior Executive- Customer Success SPANISH NIGHT SHIFT We are looking for a candidate with a minimum of 4-6 years of experience At Mercer-Mettl the Customer Success team is at the forefront of delivering stellar experiences to our clients A fast-moving high-performing team responsible for managing our marquee clients across the globe As a Customer Success Manager CSM you would be responsible for managing key large accounts as well as stakeholders of specific regions This role requires quick thinking decision making along with collaboration with all internal and external stakeholders Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts clients We will count on you to Lead and manage all projects from initiation through to delivery ensuring that all project client objectives are met Develop detailed project plans including scope timelines budget estimates Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects Manage multiple client accounts from smaller projects to complex endeavors with a focus on meeting or exceeding both team and client expectations Monitor project progress identify potential risks and implement mitigation strategies to ensure project success Effectively communicate project details to team members to align solutions with client requirements Maintain open and transparent communication with clients providing regular updates and progress reports Foster a culture of continuous improvement by providing seeking feedback conducting post-project reviews and implementing learnings What you need to have Self-starter seeking a new professional challenge and a role with enormous growth potential in SaaS consulting Online Product Company Graduate with strong stakeholder management capabilities and executive presence Minimum 4-5 years of experience in a similar client facing role experience in a B2B SaaS organization is a must Strong interpersonal and communication skills establishing trust with clients and team members Exceptional project management abilities including effective prioritization multitasking and meeting deadlines Fundamental knowledge of project client management with proficiency in areas such as escalation management project planning stakeholder management Proactive self-starter hustler comfortable working independently and collaboratively in a fast-paced work environment Demonstrated experience in negotiation delegation and task management Thrives in a fast-paced environment adept at managing multiple accounts in various stages Manages project progress tracking updates analysis and life cycle where applicable What makes you stand out Expert in SPANISH Language read speak write Excellent verbal and written communication skills comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being a business of NYSE MMC is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses and With annual revenue of 23 billion and more than 85 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit or follow on and Mercer Assessments business one of the fastest-growing verticals within the Mercer brand is a leading global provider of talent measurement and assessment solutions As part of Mercer the world s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan we are dedicated to delivering talent foresight that empowers organizations to make informed critical people decisions Leveraging a robust cloud-based assessment platform Mercer Assessments partners with over 6 000 corporations 31 sector skill councils government agencies and more than 700 educational institutions across 140 countries Our mission is to help organizations build high-performing teams through effective talent acquisition development and workforce transformation strategies Our research-backed assessments advanced technology and comprehensive analytics deliver transformative outcomes for both clients and their employees We specialize in designing tailored assessment solutions across the employee lifecycle including pre-hire evaluations skills assessments training and development certification exams competitions and more At Mercer Assessments we are committed to enhancing the way organizations identify assess and develop talent By providing actionable talent foresight we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation Mercer a business of Marsh McLennan NYSE MMC is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit mercer com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person
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