Senior Process Associate

3 weeks ago

Hyderabad, India Ghrs Training Full time

Job Description Ghrs Training is looking for a skilled Senior Process Associate to join our technical support team. If you have a solid background in international voice technical support with expertise in Microsoft technologies, we encourage you to apply Key Responsibilities: - Provide advanced technical support to international customers over the phone, resolving complex issues efficiently. - Troubleshoot and resolve problems related to Office 365 (O365), Windows Operating Systems (WindowsOS), and various Microsoft applications. - Act as an escalation point for junior associates, guiding them through challenging technical problems. - Document all support interactions and resolutions accurately and thoroughly. - Collaborate with other support tiers and teams to ensure timely and effective problem resolution. - Maintain a high level of customer satisfaction through professional and empathetic communication. About You: - You have a minimum of 2 years of experience in Technical Support with international voice exposure. - You possess strong skills in Office 365 (O365), WindowsOS, and various Microsoft applications. - You have excellent communication skills in English, with clarity and professionalism. Education: - UG: Any Graduate, B.Com in Any Specialization, BCA in Any Specialization, or B.Tech/B.E. in Any Specialization.

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