[High Salary] Facility Executive-Soft Service

9 hours ago

Bengaluru India JLL Full time

Job Description Facility Executive - Soft Services Account Management Work Dynamics (region/country) What this job involves: Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants. Key Responsibilities: Strategic Planning and Leadership: - Develop and implement strategic plans for soft services management - Set performance standards and key performance indicators (KPIs) for soft services - Lead and mentor a team of facility managers and service providers - Collaborate with other departments to align soft services with overall organizational goals Service Management: - Oversee the delivery of soft services, including but not limited to: - Cleaning and janitorial services - Security and reception - Mail and courier services - Food services and catering - Landscaping and grounds maintenance - Waste management and recycling - Space management and move services - Ensure compliance with health, safety, and environmental regulations - Implement and maintain quality control systems for all soft services Vendor Management: - Select, negotiate, and manage contracts with external service providers - Develop and maintain strong relationships with key vendors - Regularly evaluate vendor performance and implement improvement plans as needed Budget and Financial Management: - Prepare and manage annual budgets for soft services - Analyze costs and implement cost-saving measures without compromising service quality - Review and approve invoices from service providers Continuous Improvement: - Stay informed about industry trends and best practices in facility management - Implement new technologies and processes to improve service delivery and efficiency - Conduct regular service audits and implement corrective actions Stakeholder Management: - Act as the primary point of contact for facility-related issues and inquiries - Maintain effective communication with building occupants, senior management, and other stakeholders - Conduct regular satisfaction surveys and address feedback Sustainability and Corporate Social Responsibility: - Develop and implement sustainable practices in soft services delivery - Ensure compliance with corporate social responsibility initiatives Emergency Response and Business Continuity: - Develop and maintain emergency response plans for soft services - Ensure business continuity in the event of service disruptions Qualifications: - Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field - 5+ years of experience in facility management, with at least 3 years in a similar role - Strong knowledge of facility management software and technologies - Excellent leadership, communication, and problem-solving skills - Proven track record in managing large-scale facility operations and budgets - Experience with contract and vendor management - Understanding of relevant health, safety, and environmental regulations

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