Immediate Start Facilities Executive

Job Description Job Description: Facilities Executive (Soft Services) Client: UBS Location: Hyderabad (Aquila & Centaurus) Department: Facilities Management - Soft Services Reports To: Assistant Facilities Manager / Facilities Manager Position Overview We are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees. Key Responsibilities Soft Services Operations Management - Oversee daily soft services operations including housekeeping, catering, security, and guest services - Ensure consistent service quality standards across all soft service areas - Coordinate with service providers and vendors to maintain optimal service delivery - Monitor service schedules, staff deployment, and resource allocation - Conduct regular quality inspections and audits across service areas - Handle day-to-day operational issues and service requests Multi-Location Flexibility - Operate seamlessly between Aquila and Centaurus locations as required - Maintain service consistency and quality standards across both sites - Adapt to varying operational requirements and employee needs at each location - Coordinate resource sharing and staff deployment between locations when needed - Ensure effective communication and coordination between site teams Housekeeping & Cleaning Services - Supervise housekeeping teams and cleaning operations across office areas - Monitor cleaning schedules, standards, and compliance with hygiene protocols - Conduct regular inspections of washrooms, common areas, and workspaces - Manage cleaning supplies inventory and consumption tracking - Ensure compliance with health and safety cleaning standards - Handle special cleaning requirements and deep cleaning initiatives Food Services & Catering Management - Oversee cafeteria operations, food quality, and service standards - Coordinate catering services for meetings, events, and special occasions - Monitor food safety, hygiene standards, and regulatory compliance - Manage vendor relationships with catering service providers - Handle employee feedback and complaints related to food services - Support menu planning and dietary requirement accommodations Security & Access Control - Coordinate with security teams and monitor access control systems - Ensure proper visitor management and guest registration processes - Monitor CCTV systems and security protocols compliance - Handle security-related incidents and coordinate with relevant teams - Manage ID card issuance and access rights coordination - Support emergency evacuation procedures and safety drills Reception & Guest Services - Oversee reception desk operations and guest service standards - Manage visitor registration, escort services, and meeting room coordination - Ensure professional front-of-house service delivery - Handle VIP visits and special guest arrangements - Coordinate with external service providers for guest requirements - Maintain reception area presentation and ambiance Vendor & Service Provider Management - Manage relationships with soft services vendors and contractors - Monitor vendor performance against service level agreements - Coordinate vendor schedules, deployments, and service delivery - Handle vendor-related issues, complaints, and performance improvements - Ensure proper vendor compliance with safety and security protocols - Support contract management and renewal processes Employee Experience & Service Excellence - Ensure exceptional workplace experience for all UBS employees - Handle employee service requests, complaints, and feedback efficiently - Implement service improvements based on employee suggestions - Coordinate special events, celebrations, and employee engagement activities - Support workplace wellness initiatives and employee comfort measures - Maintain high standards of customer service across all touchpoints Required Qualifications Education & Experience - Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field - 4-6 years of experience in soft services or facilities management - 2+ years of hands-on experience in housekeeping, catering, or guest services - Experience in corporate environment or commercial real estate preferred - Background in service industry with customer-facing experience Core Competencies Soft Services Expertise - Strong knowledge of housekeeping operations and cleaning standards - Understanding of food service operations and catering management - Experience with security protocols and access control systems - Knowledge of guest services and reception management - Familiarity with soft services vendor management Operational Skills - Strong attention to detail and quality control capabilities - Excellent organizational and time management skills - Ability to multitask and manage multiple service areas simultaneously - Problem-solving skills and ability to handle service disruptions - Understanding of health, safety, and hygiene standards Communication & Interpersonal Skills - Excellent verbal and written communication skills - Strong customer service orientation and employee interaction skills - Ability to coordinate with diverse teams and service providers - Professional demeanor and presentation skills - Multilingual capabilities (English, Hindi, Telugu preferred) Technical Skills - Proficiency in MS Office Suite (Word, Excel, PowerPoint) - Basic knowledge of facilities management systems - Understanding of vendor management processes - Knowledge of safety and compliance requirements - Familiarity with service quality measurement tools Key Performance Indicators - Service Quality: Maintain service quality scores above 4.0/5.0 across all areas - Response Time: Address service requests within defined SLA timelines - Employee Satisfaction: Achieve high satisfaction ratings for soft services - Vendor Performance: Ensure all vendors meet performance standards - Cost Management: Support budget adherence and cost optimization initiatives - Compliance: Maintain 100% compliance with health, safety, and hygiene standards Working Conditions & Requirements - Location Flexibility: Regular rotation between Aquila and Centaurus as operational needs require - Working Hours: Standard business hours with flexibility for extended coverage when needed - Physical Requirements: Regular site walks, inspections, and coordination activities - Availability: Occasional support during events, emergencies, or special requirements - Travel: Movement between locations and vendor facilities as needed Career Development Opportunities - Progression to Assistant Facilities Manager role - Cross-training in hard services and facilities management - Professional development in service excellence and operations management - Leadership development opportunities - Industry certifications and training programs Compensation & Benefits - Competitive salary commensurate with experience - Performance-based incentives - Transportation allowance - Medical insurance and wellness benefits - Professional development support - JLL employee benefits and career advancement opportunities Ideal Candidate Profile: A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.