(09/10/2025) Associate / Senior Associate - Banking Operations
3 days ago
Job Description About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @, , , About the Role Zeta is looking for a detail-oriented and motivated Credit Card Operations Associate to support day-to-day functions within our credit card operations team. This role includes responsibilities in transaction processing, customer account management, and reconciliation of network settlements. Responsibilities - - Key Responsibilities 1. Transaction Processing - Monitor and process daily credit card transactions (authorizations, postings, reversals, etc.). - Ensure all transactions are posted correctly to customer accounts and investigate any discrepancies. - Track declined, failed, or duplicate transactions and support issue resolution in coordination with relevant teams. 2. Network Settlement & Reconciliation - Support daily reconciliation of credit card network settlement files (Visa,MasterCard,RuPay, etc.). - Match acquiring and issuing transactions against settlement reports from networks and processors. - Identify and escalate mismatches, delays, or anomalies in settlements to senior staff or finance teams. - Assist in preparing reconciliation reports for internal audit and regulatory compliance. 3. Application & Account Support - Enter and validate credit card applications in the internal system. - Update customer information and perform basic KYC/document verification as needed. 4. Dispute & Fraud Support - Log and track customer transaction disputes and chargebacks. - Assist with documentation gathering and follow-up in coordination with fraud and chargeback teams. 5. General Operational Support - Maintain accurate and up-to-date records of all processed transactions and reconciliations. - Support the preparation of daily, weekly, and monthly operational reports. - Adhere to internal control procedures and regulatory standards in all operational tasks. Skills - Basic knowledge of card networks (Visa, MasterCard, etc.) and payment systems preferred. - Good MS Excel skills (v-lookups, pivot tables, etc.). - Strong attention to detail, analytical thinking, and problem-solving skills Education & Qualifications - Bachelor's degree in commerce, Finance, Business Administration, or a related field. - 2-4 years of experience in credit card or banking operations, especially in transaction processing or reconciliation. - Internship or work experience in a bank, card processing company, or BPO in the credit card domain. - Familiarity with core banking systems, card management systems, or reconciliation tools. - Willingness to work in shifts, especially during peak settlement times.
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