L3 Support

Job Description

Why Join Iris
Are you ready to do the best work of your career at one ofIndia's Top 25 Best Workplaces in IT industry Do you want to grow in an award-winning culture thattruly values your talent and ambitions
Join Iris Software - one of thefastest-growing IT services companies- whereyou own and shape your success story.
About Us
At Iris Software, our vision is to be our client's most trusted technology partner, and the first choice for the industry's top professionals to realize their full potential.
With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.
Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us
At Iris, every role is more than a job - it's a launchpad for growth.
Our Employee Value Proposition, Build Your Future. Own Your Journey.reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it.
We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best - both personally and professionally.
Curious what it's like to work at Iris Head to this video for an inside look at the people, the passion, and the possibilities. Watch it .

Job Description

Key Responsibilities:

- Lead the delivery and support of capital markets applications, ensuring high availability and performance.
- Manage FIX session setup, monitoring, and troubleshooting across trading platforms.
- Oversee OMS (Order Management System) configuration and order flow monitoring.
- Coordinate regulatory and client reporting using SSRS, SSIS, and SQL-based tools.
- Drive release management and change control processes for production environments.
- Implement and maintain monitoring tools (e.g., ITRS Geneos) and job scheduling tools (e.g., Control-M, Cisco Tidal).
- Develop automation scripts using Python, Shell, Bash, and Perl to streamline operations.
- Perform disaster recovery testing and support infrastructure migrations (e.g., Red Hat).
- Collaborate with cross-functional teams including front office, middle office, and infrastructure teams.
- Provide mentorship and guidance to junior team members and offshore support teams.

Required Skills & Qualifications:
. Strong understanding of capital markets, trading instruments (Equities, Derivatives, Bonds, Futures, Options), and trade lifecycle.
. Hands-on experience with FIX protocol, OMS, and trading terminals.
. Proficiency in SQL, Spark SQL, Sybase, and data analysis tools.
. Experience with monitoring and scheduling tools: ITRS Geneos, Control-M, Cisco Tidal.
. Scripting expertise in Python, Shell, Bash, Perl, and PowerShell.
. Familiarity with incident/ticket management tools like ServiceNow and JIRA.
. Excellent communication and stakeholder management skills.
. Bachelor's degree in Engineering or related field.

Mandatory Competencies

Perks and Benefits for Irisians
Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click to view the benefits.