▷ (15h Left) Senior Technical Account Manager (Specialist)

5 days ago


Bengaluru, India Oracle Full time

Job Description Key Responsibilities: - Define and align functional and technical vision for program solutions as a key leader and proactive collaborator. - Participate in identifying systems, subsystems, interfaces, validate technology assumptions, and evaluate alternatives. - Align product roadmap and features with Oracle's new release cycles, business enhancements, and production break-fix solutions. - Lead and oversee end-to-end SDLC processes from requirement intake, design, build, testing, to deployment. - Work closely with Portfolio Managers and pod roles (Business Analysts, Integration Specialists, QA, etc.) to contribute to strategic planning and goal setting. - Drive deployment of customer workloads to Oracle Cloud, providing guidance and recommendations to overcome blockers. - Engage with internal and external partners to drive Oracle Cloud adoption and deliver successful customer outcomes. - Develop and manage long-term Oracle customer relationships across large accounts or a small number of medium accounts. - Collaborate with Sales and delivery teams to identify appropriate solutions that meet customer requirements. - Coordinate delivery of Oracle Services, ensuring effective use of resources, meeting contract terms, margin, and revenue objectives. - Identify new opportunities, support contract renewals, and establish delivery governance models with customers. - Act as point of contact for major incidents, managing communication and customer expectations. - Conduct Service Account Planning, Account Reviews, and perform scope and risk management. - May take project lead responsibilities as required.



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