L2 Escalation Desk@26kCTC

4 weeks ago


Indore, Madhya Pradesh, India Teleperformance Global Services Private Limited Full time
Job Description

Roles and Responsibilities

- Handle escalated issues from other teams and resolve them efficiently.
- Collaborate with internal stakeholders to resolve complex customer queries and concerns.
- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 1-4 years of experience in BPO/Call Centreenvironment handling international voice process.
- Experience as a relevant customer service executive in a premium contact centre is mandatory.
- Excellent communication skills inEnglish language; strong verbal and written communicationabilities required.
- Ability to work under pressure; high stress tolerance necessary for this role.
- Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
- Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).
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