Technical Operations Manager
2 weeks ago
Job Description - This role requires deep knowledge of infrastructure management and best practices. - The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance Key Responsibilities - Team Leadership and Management - Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff. - Develop team goals and objectives in alignment with IT strategies the IT management team sets out.- Conduct performance reviews, identify training needs, and foster professional development. Infrastructure Management - - Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services.- Ensure high availability and acceptable levels of performance of mission-critical resources. - Incident and Problem Management :- Lead the response to critical incidents, acting as a technical lead during service disruptions.- Ensure root cause analyses are conducted and that the results are used to prevent future incidents. - Strategic Planning and Optimization - Contribute to the strategy and planning of infrastructure improvements and investments.- Optimise existing infrastructure for cost, performance, and security. - Security and Compliance - Ensure infrastructure is compliant with relevant industry standards and regulations.- Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated. - Documentation and Knowledge Sharing - Ensure the creation and maintenance of system documentation.- Promote a culture of knowledge sharing and documentation within the team. Required Qualifications :- - Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.- 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity.- Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.- Strong analytical, problem-solving, and decision-making skills.- Proven ability to manage and lead a diverse team, including remote members.- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.- Ability to work on-call as needed and respond to emergencies promptly.- Experience with high transactional e-commerce platforms. Preferred Qualifications :- - Relevant certifications (e., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP).- Experience with infrastructure-as-code tools (e., Terraform, Ansible).- Experience in a highly regulated industry (e., finance, healthcare) is a plus.Benefits :- Competitive salary and performance-based bonuses. - Ongoing professional development opportunities and certification support. - Flexible work hours and remote work options.
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