Senior Manager

1 week ago

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Job Description Key Responsibilities: Team Leadership and Management: - Lead, mentor, and manage the technical operations team to ensure high performance and professional growth. - Establish clear goals, track progress, and provide regular feedback to team members. - Foster a collaborative work environment focused on accountability and continuous improvement. Infrastructure Management: - Oversee infrastructure operations, including servers, networks, storage, and cloud environments. - Implement best practices for infrastructure performance, scalability, and security. - Ensure effective capacity planning, monitoring, and disaster recovery readiness. Operational Excellence: - Develop and enforce operational procedures and service-level standards. - Collaborate with cross-functional teams to identify and resolve infrastructure bottlenecks. - Drive automation initiatives to enhance efficiency and reduce manual intervention. Incident and Problem Management: - Manage and prioritize incidents, ensuring timely resolution and root cause analysis. - Coordinate with global teams to ensure 24/7 operational support and system uptime. - Establish escalation processes and maintain detailed documentation of incidents. Security and Compliance: - Ensure adherence to security protocols, policies, and compliance frameworks. - Partner with the security team to proactively identify and mitigate potential vulnerabilities. - Maintain audit readiness and compliance with IT governance standards. Process Improvement and Innovation: - Identify opportunities to improve system reliability, cost efficiency, and performance. - Stay current with emerging technologies and recommend solutions to optimize infrastructure operations. - Implement monitoring and alerting tools to enhance proactive issue detection. Qualifications & Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 8+ years of experience in IT infrastructure or technical operations, with at least 3 years in a leadership role. - Proven expertise in managing cloud and on-premise environments. - Strong knowledge of networking, virtualization, Linux/Windows systems, and DevOps practices. - Experience with IT monitoring, automation, and configuration management tools. - Excellent problem-solving, communication, and team management skills. - Ability to work effectively in a global and fast-paced environment.

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