Application Support Engineer

Job Description You will join our global Privileged Access Management (PAM) team, which is part of the Identity and Cyber Security group within the Technology division. This group prepares for, protects against, and responds to Cyber Security events. We provide and maintain centralised PAM solutions and tools to manage privileged access to Macquarie systems and applications. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play In this role, you will partner closely with teams across COG Technology to advise, deliver, and guide the adoption of PAM capabilities. You will work to decrease toil through automation, uplift cybersecurity maturity, and drive PAM compliance and control monitoring activities. Additionally, you will support increment planning by contributing to user stories and feature releases, engaging users through showcases and workshops. Your responsibilities will also include creating and maintaining end-user documentation and providing L1 support. What You Offer - Troubleshooting experience using log analysis, DB queries, understanding of integrated systems. - Experience using ticketing platforms like Jira , ServiceNow. - Technical knowledge of database queries, scripts, understanding of technical platforms, any programming languages and APIs - Customer service experience with exceptional stakeholder management and good communication skills. - Experience in Cyber Security Domain. - Experience with any of the following is advantageous: - Knowledge of Identity and Privilege access Management. - Analytics experience using Alteryx or Power BI. - Development and administration experience with SailPoint IdentityIQ or other similar tools. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What We Offer Benefits At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: - 1 wellbeing leave day per year - 26 weeks paid maternity leave or 20 weeks paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks paid leave for secondary caregivers - Company-subsidised childcare services - 2 days of paid volunteer leave and donation matching - Benefits to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover, the option to join parental medical insurance plan and virtual medical consultations extended to family members - Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services - Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription - Hybrid and flexible working arrangements, dependent on role - Reimbursement for work from home equipment About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace.We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background.We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.