Team Lead

Job Description

Team Lead Telesales (Pharmacists)

Location: Powai, Mumbai (Full-time, On-site)

At Truemeds, our mission is:

to make healthcare affordable and accessible to all.

No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchases in India. We aim to become the go-to e-pharmacy for the Smart consumer to go for best-value medicines.

Now, were looking for next-generation leaders who can scale with us. If youre someone who thrives in high-energy environments, can inspire large teams, and wants exponential career growth, this is your opportunity.

The Opportunity

We are seeking a Team Lead Telesales (Pharmacists) to manage, inspire, and grow a high-performing team of 60+ telesales executives. This is not just about managing operations, its about building a culture of performance, ownership, and customer-first thinking.

You will be the engine room leader, ensuring that targets are achieved, processes run smoothly, and every team member is motivated to deliver their best. Think of yourself as the captain of a fast-paced sales floor where strategy meets execution daily.

What Youll Do

Team Leadership & Ownership

- Lead, mentor, and manage a team of 60+ telesales pharmacists.
- Be the go-to person for escalations, problem-solving, and on-floor decision-making.
- Create an environment where targets are smashed, not just met.

Performance & Quality Management

- Drive sales outcomes while ensuring top-notch call quality.
- Partner with the Quality team to monitor metrics, coach underperformers, and recognize top achievers.
- Use data-driven insights to design performance improvement strategies.

Roster & Resource Planning

- Own attendance, rosters, and workforce planning to ensure zero disruption in daily operations.
- Anticipate challenges by analysing data and plan backups to maintain seamless order flow.

Process Excellence & Order Fulfilment

- Ensure 100% accuracy and timeliness in order processing.
- Continuously identify bottlenecks and implement smarter, faster ways of working.

Training & People Development

- Run regular training sessions to sharpen sales skills and product knowledge.
- Spot high-potential performers and groom them into future team leaders.

Culture & Professionalism

- Uphold discipline, professionalism, and company values on the floor.
- Build a culture of respect, collaboration, and performance-driven fun.

Who Were Looking For

We dont just want managers; we want thinkers and doers.

- Education: Graduate (Engineering or related field/ Business schools preferred).
- Experience: 12 years of experience in telesales / inside sales / call centre sales, with exposure to team handling.
- Leadership: Ability to lead large groups, inspire performance, and make quick decisions under pressure.
- Skills: Excellent communication, analytical thinking, and a knack for problem-solving.
- Mindset: Ambitious, resilient, and ready to scale with one of Indias fastest-growing health-tech companies.

Why Join Us

- Scale like never before: Lead a team of 60+ from day one.
- Growth runway: Get the chance to step into bigger roles as we scale.
- Impact-driven: Your work directly contributes to making healthcare affordable for millions of Indians.
- Culture: Fast, data-driven, collaborative, and entrepreneurial.

If youre hungry for responsibility, love challenges, and want to build a career in leadership, Truemeds is the place for you.

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