Sr. Manager-Total Rewards

Job Description

Inviting applications for the role of Senior Manager , Total Rewards

This role is pivotal in optimizing total rewards operations by leveraging compensation and benefits data, managing reward content, and administering Benefits programs to enhance workforce experience. The ideal candidate will possess a strong background in total rewards administration, operational support, and fostering collaboration across HR and business functions.

Responsibilities

1. Leadership & Team Management

- Lead a cross-functional delivery team of 20-40 staff, including Analyst, senior analysts, and leads.

- Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.

- Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

- Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

- Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

- Lead business continuity planning for seasonal volume spikes.

1. Strategic Oversight and Operations Management:

- Define and implement Total Rewards strategies aligned with organizational goals.

- Drive initiatives to enhance Total Rewards, Benefits processes accuracy, compliance, and efficiency.

- Manage the Total Rewards/Benefits function for a global workforce, ensuring timely and accurate processing.

- Integrate Total Rewards data with HR analytics to inform strategic decisions on workforce planning

- Oversee escalations and provide resolutions for complex process issues.

1. Stakeholder Engagement:

- Collaborate with HR, Finance, and external vendors to streamline service management operations.

- Engage with senior leadership to align Total Rewards strategies with business objectives.

- Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.

- Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.

1. Compliance and Innovation:

- Ensure compliance with global and local regulations.

- Drive adoption of new technologies and automation to enhance Total Rewards processes.

- Ensure delivery compliance with GDPR, EEO, diversity mandates, and geography related regulations.

- Lead periodic internal reviews, audits, and risk assessments for Total Rewards processes.

1. Reporting & Process Excellence

- Drive lean process design, automation, and digitization across Total Rewards processes and workflows.

- Implement standard operating procedures (SOPs), quality assurance frameworks, and continuous improvement charters.

- Partner with tech teams and platform owners to streamline system usage, reduce manual tasks, and improve turnaround.

- Benchmark performance and process maturity with global best practices and identify innovation opportunities.

Qualifications we seek in you

Minimum Qualifications

- Bachelor's degree in HR, Operations, Management, or a related field (MBA preferred).

- Proven experience in Total Rewards or a related role, with a strong background in leadership.

- Expertise in Total Rewards management and compliance.

- Five Days working from Office

Preferred Qualifications/ Skills

- Proven track record in process automation and optimization.

- Certifications in management or HR operations.

Key Skills and Attributes:

- Strategic thinking and problem-solving abilities.

- Strong leadership and interpersonal skills.

- Proficiency in Workday and ticketing systems (ServiceNow/Zendesk).

- Effective communication and stakeholder engagement skills.

- Proficiency in HR systems and Microsoft Office Suite.

- Strong interpersonal skills and the ability to handle sensitive situations with discretion.

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