Team Leader-CREDIT CARD-Support

2 weeks ago

Hyderabad, Telangana, India Kotak Mahindra Bank Limited Full time
Job Description

and Responsibility -

- Responsible for selling credit card to new to bank customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
- Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
- The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
- Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
- Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
- Drive credit card sales via various channels like open market & banca sales.
- Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
- Tracking of application till final card out is a team leader's responsibility.
- Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
- Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
- Closing the customer complaints within stipulated TAT
- Keeping up-to-date knowledge on products, policy and competition and download the same to team.
- Following and adhering to the strict KYC norms set for the team.
- Being disciplined & adhering to all company policies, procedures and business ethics codes.
- Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

- Graduate (Any Stream) from accredited universities.
- Age up to 36 years max.
- Exp 0 - 2 years (Relevant Industry)
- Team management, Hiring , Motivating & Training.
- Good communication skills & presentable on field.
- Customer interaction & Query Management.
- Adherence to all the compliance standards.
- Should possess leadership skills with proactive approach.

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