Lead Business Analyst

Job Description This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary - We are looking for a senior analytics professional to join our Performance Analytics & Management team. The individual will play a pivotal role in shaping insights for senior management across various business domains - including process performance, organizational design, capacity, risk, financials, and client outcomes Strategy The ideal candidate will be comfortable navigating complex data environments, leading strategic analysis, and communicating insights that drive informed decision-making. They will work closely with senior leadership, cross-functional stakeholders, and transformation teams to support business growth, efficiency, and operational excellence. Analytical Leadership - Lead end-to-end development of business analytics for strategic and operational decision-making - Translate business challenges into structured analytical problems and solutions - Provide actionable insights on performance, productivity, process efficiency, and workforce capacity Stakeholder Engagement - Engage with senior leaders and functional heads across Operations, Technology, and Strategy - Partner with business teams to shape KPIs, dashboards, and storyboards to support performance dialogues People & Process Insights - Analyze workforce trends including spans & layers, grade mix, attrition, capacity utilization - Support organizational design and productivity initiatives through insightful analytics Process & Business Performance - Support analysis of lead times, volumes, error rates, and demand patterns - Build diagnostic views to identify improvement opportunities across the value chain Visualization & Storytelling - Design and develop executive-level dashboards and storytelling decks - Communicate complex findings clearly and succinctly to non-technical audiences Mentorship & Capability Building - Guide junior analysts and contribute to the team's upskilling in analytics and visualization tools - Drive standardization and reusability of analytical assets People & Talent - Lead change initiatives from PM perspective and work with all stakeholders to deliver efficiency. - Manage initiatives to improve processes and resolve high profile issues. - Display strong communication, networking, influencing, and decision making and stakeholder management skills on daily basis in the implementation of process improvements and risk management. - Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls. - Ability to take initiative, identify opportunities and work with minimal management oversight. Risk Management - Work closely with CIB MT to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported, and managed. - Highlight risks to management and actively monitor them to reduce the likelihood of occurrence. Governance - Supports the setup and/or maintenance of the relevant governance forums Regulatory & Business Conduct - Display exemplary conduct and live by the Group's Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. - Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders* - Performance Management & CIB MT - CIB Business Heads/ delegates - Finance Partners - Technology Delivery Partners - FCSO - Analytics teams from other business areas Other Responsibilities Embed Here for good and Group's brand and values, perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience EDUCATION - 8 to 10 years of experience in business analytics, preferably in banking, operations, or consulting TRAINING - Hands-on or oversight experience with tools such as Dataiku, Tableau, Power BI - Proven experience in working with senior leadership; ability to manage stakeholders and influence decisions - Strong analytical mindset with a structured approach to problem-solving - Excellent communication and data storytelling skills - Experience in process improvement, workforce management, or financial analytics is a plus - Knowledge of Lean Six Sigma or other continuous improvement methodologies is desirable Role Specific Technical Competencies Data Science Data Analytics & Data Mindse Experience in Banking field About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.