ITSM / CMDB / ServiceNow BA

7 days ago

India Recloud Consulting Full time

About the Role We are looking for a skilled Business Analyst with strong experience in ITSM processes, CMDB, and ServiceNow. The ideal candidate will work closely with business and technical teams to translate requirements into actionable solutions, support process improvement, and drive ITSM project execution. This opportunity is with our client, a global integrated energy company leading the transition to a net-zero future. Key Responsibilities - Conduct requirements gathering, stakeholder interviews, and process mapping - Create user stories, functional specs, and process documentation - Collaborate with ServiceNow and ITSM teams for solution design & enhancements - Support UAT planning, test case creation, and defect triage - Ensure CMDB and ITSM processes align with organizational standards - Facilitate communication between business and technical stakeholders Must-Have Skills Strong analytical & problem-solving abilities Experience in requirements gathering & stakeholder engagement Ability to create user stories, documentation, and process flows Excellent communication skills to bridge business & technical teams Should-Have Skills Familiarity with ITSM frameworks (ITIL) Understanding of CMDB data models & governance Exposure to ServiceNow (Incident, Change, Problem Modules) Certifications (Preferred): ITIL v4 Foundation / ServiceNow CSA Could-Have Skills Basic exposure to automation/workflow platforms Experience creating test cases and supporting UAT General understanding of cloud environments Knowledge of workflow or low-code tools About (Client) Our Client is a global integrated energy company operating in over 60 countries, delivering energy solutions while accelerating the shift toward a net-zero future. The company fosters an inclusive, collaborative environment grounded in safety, respect, excellence, courage, and teamwork, with strong emphasis on innovation, continuous learning, and hybrid work flexibility.

  • ServiceNow ITSM

    2 weeks ago

    Hyderabad, India AssistNow INC Full time

    Job Description Experience: 5+ years Locations: Pune, Hyderabad, Nagpur, Bangalore, Mumbai Responsibilities: - Develop and configure ServiceNow ITSM modules: Incident, Problem, Change, Request. - Implement workflows, business rules, client scripts, UI policies, and notifications. - Integrate ServiceNow with external systems using REST/SOAP APIs. - Maintain...

  • Servicenow -CMDB

    2 weeks ago

    Pune, India People Prime Worldwide Full time

    Job Description About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business...

  • ServiceNow ITSM

    2 weeks ago

    Hyderabad, Telangana, , India Assistnow Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Experience: 5+ years Locations: Pune, Hyderabad, Nagpur, Bangalore, MumbaiResponsibilities:Develop and configure ServiceNow ITSM modules: Incident, Problem, Change, Request.Implement workflows, business rules, client scripts, UI policies, and notifications.Integrate ServiceNow with external systems using REST/SOAP APIs.Maintain CMDB and ensure data accuracy...

  • ServiceNow ITSM and ITOM Consultant

    11 hours ago

    Pune, India Syncarp Full time

    Job Description We are looking for Servicenow developer to the Company based out of Pune Location. Role : Servicenow developer Experience : 7 - 10 Years Skills : Servicenow , ITSM , ITOM Location : Pune Overview: We are seeking an experienced ServiceNow Consultant with deep expertise in IT Service Management (ITSM) and IT Operations Management (ITOM) to...

  • Senior ServiceNow ITSM Consultant

    1 week ago

    India S2Integrators Full time

    Job Summary We are looking for a highly skilled Senior ServiceNow ITSM Consultant with 5+ years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules. The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to work closely with business stakeholders to...

  • Senior ServiceNow ITSM Consultant

    1 week ago

    India S2Integrators Full time

    Job Summary We are looking for a highly skilled Senior ServiceNow ITSM Consultant with 5+ years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules. The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to work closely with business stakeholders to...

  • Senior ServiceNow ITSM Consultant

    1 week ago

    India S2Integrators Full time

    Job SummaryWe are looking for a highly skilled Senior ServiceNow ITSM Consultant with 5+ years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM modules. The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to work closely with business stakeholders to...

  • ServiceNow ITSM, Service Portal, Catalog, UI Builder, CMDB

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Job Description Dear Tech Aspirants TCS is hiring for ServiceNow ITSM, Service Portal, Catalog, UI Builder, CMDB Role: Developer Location: Chennai/ Hyderabad / Kolkata / Ahmedabad Experience Range from 5 to 10 years Relevant Exp should be 5 years ServiceNow Developers with ITSM and CMDB Job Summary and Responsibilities Strong understanding and knowledge in...

  • Servicenow Cmdb

    1 week ago

    India CIEL HR Full time

    Job Summary **The Configuration Management Analyst**: - Be accountable for supporting activities related to IT Asset Criticality rating and supporting processes - Demonstrate good knowledge of ServiceNow - Ability to communicate clearly verbally and in writing - Ability to understand how to bulk update CIs in the CMDB - Ability to write fix scripts to...

  • ServiceNow

    7 days ago

    Bengaluru, India Capgemini Full time

    Job Description Your Role - Understand current as-is processes and document requirements for enhancements in ITSM/ITOM tools. - Lead ITSM customer workshops and focus groups to gather requirements. - Interact directly with customers and on/off-shore development teams. - Identify process and tooling improvement areas and define gaps. - Prepare functional...