Senior Associate, Production Services Application Support Analyst

Job Description

Job Description

Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what is all about. Join us and be part of something extraordinary.

Were seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Loans Enablement Platform Production Services team . This role is located in Chennai, TN.

In this role, youll make an impact in the following ways:

Responsibilities

- Application Support, perform maintenance changes, and deployments.
- Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Communicate with business users in order to understand their needs and requirements.
- Perform process improvements and automations
- Produce Ad hoc Reports for users from database.
- Support Infrastructure and Interfacing applications changes.
- Work in shifts (UK/APAC) on rotational basis.
- Work on weekends and Holidays to support production releases and enterprise events.
- Provide on-call support on rotational basis.

To be successful in this role, were seeking the following:

- 6 to 10 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies
- Experience in Database/backend support with strong SQL queries knowledge
- Experience in SSRS and Crystal Reports
- Experience in Incident Management, Change Management, and Problem Management
- Experience in Infrastructure Support, Configuration, and Release Management
- Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools
- Experience/knowledge in App Engine and Cloud platform is advantage
- Experience/knowledge in Automation and Process Improvements is advantage
- Experience/knowledge in Banking Domain is advantage
- Strong analytical and communication skills - both verbal and written
- Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
- Willingness to work in shifts and weekend/holidays

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Heres a Few Of Our Recent Awards

- Americas Most Innovative Companies, Fortune, 2025
- Worlds Most Admired Companies, Fortune 2025
- Most Just Companies, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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