Salesforce Delivery Manager

We are seeking a dynamic Salesforce Delivery Manager & Technical Architect to lead our Salesforce initiatives and build a best-in-class Salesforce practice within our organization. This role requires a strategic thinker and hands-on leader who can oversee multi-cloud Salesforce implementations, define technical architectures, drive delivery excellence, and scale the internal Salesforce team. The ideal candidate will combine deep technical expertise in Salesforce with enterprise architecture knowledge and business acumen to drive successful outcomes across Sales, Service, Revenue, and Data Clouds — as well as integrations with ERP and eCommerce systems. Key Responsibilities Salesforce Practice Leadership Establish and scale the Salesforce Center of Excellence (CoE) and internal delivery practice. Define delivery frameworks, governance models, coding standards, and technical best practices. Mentor and grow a team of Salesforce developers, admins, and consultants. Collaborate with leadership to align Salesforce strategy with business goals. Delivery & Architecture Ownership Lead end-to-end Salesforce implementations across Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), and Data Cloud. Define enterprise-grade technical architectures, data models, and integration patterns. Drive solution design, oversee development, and ensure successful delivery on time and within scope. Partner closely with functional consultants, business stakeholders, and technical teams. Integration & Enterprise Architecture Design and manage integrations between Salesforce and ERP systems (e.g., SAP, Oracle, NetSuite) and eCommerce platforms (e.g., Shopify, Adobe Commerce, Salesforce Commerce Cloud). Ensure Salesforce aligns with broader enterprise architecture and IT governance standards. Leverage API frameworks, middleware (e.g., MuleSoft), and event-driven architecture. Innovation & Technical Leadership Stay ahead of Salesforce ecosystem innovations — including AI, Data Cloud, and automation features. Provide thought leadership around Salesforce scalability, performance optimization, and security. Contribute to solution accelerators, reusable components, and IP assets. Requirements 10+ years of total experience with Salesforce platform — including at least 5 years in a delivery lead or architect role. Proven experience across multiple Salesforce Clouds (Sales, Service, Revenue/CPQ, Data, Community/Experience). Strong hands-on experience with Apex, LWC, Flow, and integration frameworks (REST/SOAP APIs). Deep understanding of Salesforce data model, security model, and deployment strategy (CI/CD). Expertise in integrations with ERP and eCommerce systems. Working knowledge of enterprise architecture frameworks (TOGAF, Zachman, etc.). Experience in leading end-to-end Salesforce project delivery — from discovery to post go-live support. Prior experience in building or scaling Salesforce teams or practices within a company or consultancy. Salesforce certifications such as: Salesforce Certified Technical Architect (CTA) – Preferred Application Architect / System Architect Sales Cloud, Service Cloud, Revenue Cloud, and Data Cloud certifications Soft Skills Exceptional leadership and communication skills. Comfortable leading discovery discussions with C and VP level stakeholders. Strong client management and stakeholder engagement abilities. Strategic thinker with an execution-oriented mindset. Passion for mentoring and developing teams. Benefits Opportunity to grow and lead a Salesforce practice from the ground up. Exposure to enterprise-scale digital transformation projects. Work with Fortune 500 customers. Collaborative and innovation-driven culture. Continuous learning and professional certification support.