Salesforce Technical Manager/Delivery Manager

2 weeks ago

Bengaluru Chennai Delhi NCR, India Tech Mahindra Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview

We are seeking a Technical Manager to lead engineering maturity and delivery governance across our Salesforce ecosystem, spanning internal and vendor teams. This is a hands-on leadership role combining technical oversight, process governance, and cross-vendor team alignment, with a strong focus on Service Cloud, Experience Cloud, and Field Service Lightning.

The role demands a mix of strategic thinking and tactical delivery management, with the ability to drive quality improvements, introduce engineering best practices, and embed a strong agile culture within a multi-vendor, distributed environment.

Required Qualifications & Skills

  • Bachelors degree in Computer Science, Engineering, or related field.

  • 8+ years of Salesforce experience, with hands-on expertise in:

  • Service Cloud, Experience Cloud, Field Service Lightning

  • Apex, LWC, Aura, SOQL/SOSL, Flows

  • 3-5+ years in a technical leadership role, preferably across distributed or vendor teams.

  • Proven ability to stabilise delivery, introduce engineering discipline, and lead agile transformations.
  • Solid understanding of Salesforce security model, platform limitations, and governance constraints.
  • Experience driving maturity across CI/CD, documentation, and quality gates.
  • Effective communicator with ability to influence and mentor cross-functional teams.

Preferred

  • Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant)
  • Certified Scrum Master (CSM) or equivalent
  • Prior experience in multi-vendor environments or vendor performance management

Key Responsibilities

Strategic Engineering Governance

  • Define and enforce coding standards, component design guidelines, and review practices across development team.
  • Champion preventive engineering early defect detection, code quality metrics, and test automation.
  • Coordinate cross-vendor architecture/design reviews in partnership with the Solution Architect.
  • Promote platform governance secure coding, permission model hygiene, and scalable designs.

Tactical Delivery Oversight

  • Work closely with the current vendors delivery team to stabilise output quality and delivery velocity.
  • Guide daily development activities including code reviews, story validations, and defect triaging.
  • Identify root causes of recurring quality issues and drive immediate remediation plans.
  • Establish backlog readiness, definition of done, and user story hygiene.

Agile Process Maturity

  • Act as a coach, helping enforce agile principles and eliminating waterfall behaviours.
  • Improve agile ceremonies (standups, planning, retrospectives) and drive ownership in sprint execution.
  • Establish and maintain process discipline for documentation, traceability, and component versioning.

Cross-Vendor Team Alignment

  • Ensure fair workload distribution and role clarity across internal and external resources.
  • Conduct skill and maturity assessments, identifying gaps and recommending improvements.
  • Promote collaborative behaviours, feedback loops, and accountability in a hybrid delivery setup.

KPI Ownership

  • Define, implement, and monitor delivery KPIs (e.g., code quality, velocity, defect rates, documentation hygiene).
  • Provide regular reporting and improvement plans based on performance metrics.

Share your resume with below details to

Current and expected CTC

Notice period

Experience as Tech Lead/Delivery Manager

Experience in Salesforce Sales/Service cloud

  • Technical Manager

    2 weeks ago

    Bengaluru, Hyderabad, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Technical Consulting Manager is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies includebut are not necessarily limited to products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.You are both a big...

  • Manager, Technical Consulting

    2 weeks ago

    Bengaluru, Hyderabad, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Manager, Technical ConsultingDepartment Description:Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end...

  • Manager, Technical Consulting

    1 day ago

    Bengaluru, Hyderabad, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Technical Consulting Manager is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies includebut are not necessarily limited to products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.You are both a big...

  • Technical Delivery Manager

    3 days ago

    Delhi NCR, India Arting Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description :Position : Delivery Director Exp : 10+ yrs Location : Delhi (NCR)Notice Period : Immediate joiner- 15 daysWorking days/Timing : 5 days (3 days from office, 2 days work from home)Job Summary : We are seeking a seasoned Technical Delivery Manager with over 10 years of experience in IT service delivery and project management. The ideal candidate...

  • Senior Manager, Technical Consulting

    2 weeks ago

    Bengaluru, Hyderabad, India Salesforce Full time US$ 1,50,000 - US$ 2,00,000 per year

    Department Description:Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce...

  • Salesforce Technical Consultant

    2 weeks ago

    Bengaluru, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...

  • (Senior) Salesforce Technical Architect

    3 weeks ago

    Bengaluru, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...

  • Delivery Manager

    4 days ago

    New Delhi, India InfoBeans Full time

    - Job Title: Engineering Lead - Salesforce Practice - Skills: Delivery Management, Salesforce, Governance, Client Partnership - Experience Required: 12-15 Years - Location: Pune - Notice Period: Immediate Joiners PreferredRole OverviewWe are looking for an experienced Delivery Manager to lead Salesforce engagements, ensuring execution excellence, strong...

  • Urgent! Mulesoft +AI Technical Manager

    3 weeks ago

    Bengaluru, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...

  • Salesforce Technical Consultant

    3 weeks ago

    Bengaluru, India Salesforce Full time

    Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...