People Services Team Leader

About Us: Location - Hyderabad, India Department - People Level - Professional Working Pattern - Work from office. Benefits - Benefits at Ideagen Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out Ideagen is seeking a dynamic and experienced People Services Team Leader to lead and enhance our people services function. This role is pivotal in delivering a high-quality, consistent, and efficient HR service to colleagues and managers across the organization. The ideal candidate will be passionate about people, process improvement, and delivering exceptional colleague experiences. Responsibilities: - Oversee the day-to-day operations of the People Services team, ensuring timely and accurate delivery of HR services via the ticket desk including onboarding, offboarding, employee records, benefits administration, and HR systems support. - Liaise effectively with other People functions (e.g., People Business Partners, Talent Acquisition, Compensation & Benefits) to ensure integrated HR service delivery. - Provide insight to the wider team through monthly reporting of data from the global ticketing system - Continuously evaluate and improve HR processes and systems to enhance efficiency, compliance, and user experience. Update standard operating procedures (SOPs) for all People Services activities - Leverage HR technology to improve service delivery and data management - Champion a positive colleague experience by ensuring services are delivered with clarity and consistency. - Ensure all HR practices comply with current employment legislation and internal policies. - Oversee the management of the HRIS - Workday. - Generate and analyze HR metrics and reports to support strategic decision-making. - Lead, coach, and develop a team of People Services professionals, fostering a culture of collaboration, accountability, and continuous improvement. - Conduct and/or support in internal and external HR audits globally, ensuring data readiness and compliance - Maintain confidentiality and ensure data privacy protocols are strictly adhered to. - Collaborate with other departments (e.g., IT, Finance, Legal) to resolve cross-functional issues related to HR operations. - Act as a point of escalation for complex employee queries or HR operational issues. Skills and Experience: - Proven experience in a similar HR operations or shared services role. - Strong knowledge of employment law and HR best practices. - Experience managing HRIS systems (e.g., Workday, SAP, BambooHR). - Demonstrated ability to lead and develop high-performing teams. - Excellent communication, interpersonal, and problem-solving skills. - Strong analytical skills and attention to detail. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place #LI-INDIA #LI-FULLTIME