People Services Team Leader

About Us Location - Hyderabad India Department - People Level - Professional Working Pattern - Work from office Benefits - Salary - this will be discussed at the next stage of the process if you do have any questions please feel free to reach out Ideagen is seeking a dynamic and experienced People Services Team Leader to lead and enhance our people services function This role is pivotal in delivering a high-quality consistent and efficient HR service to colleagues and managers across the organization The ideal candidate will be passionate about people process improvement and delivering exceptional colleague experiences Responsibilities Oversee the day-to-day operations of the People Services team ensuring timely and accurate delivery of HR services via the ticket desk including onboarding offboarding employee records benefits administration and HR systems support Liaise effectively with other People functions e g People Business Partners Talent Acquisition Compensation Benefits to ensure integrated HR service delivery Provide insight to the wider team through monthly reporting of data from the global ticketing system Continuously evaluate and improve HR processes and systems to enhance efficiency compliance and user experience Update standard operating procedures SOPs for all People Services activities Leverage HR technology to improve service delivery and data management Champion a positive colleague experience by ensuring services are delivered with clarity and consistency Ensure all HR practices comply with current employment legislation and internal policies Oversee the management of the HRIS - Workday Generate and analyze HR metrics and reports to support strategic decision-making Lead coach and develop a team of People Services professionals fostering a culture of collaboration accountability and continuous improvement Conduct and or support in internal and external HR audits globally ensuring data readiness and compliance Maintain confidentiality and ensure data privacy protocols are strictly adhered to Collaborate with other departments e g IT Finance Legal to resolve cross-functional issues related to HR operations Act as a point of escalation for complex employee queries or HR operational issues Skills and Experience Proven experience in a similar HR operations or shared services role Strong knowledge of employment law and HR best practices Experience managing HRIS systems e g Workday SAP BambooHR Demonstrated ability to lead and develop high-performing teams Excellent communication interpersonal and problem-solving skills Strong analytical skills and attention to detail About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick So when you think of Ideagen think of it as the silent teammate that s always working behind the scenes to help those people who make our lives safer and better Everyday millions of people are kept safe using Ideagen software We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs We re building a future-ready team and AI is part of how we work smarter If you re curious adaptable and open to using AI to improve how you work you ll thrive at Ideagen What is next If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at recruitment ideagen com All matters will be treated with strict confidence At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements If this is something you are interested in please let us know during the application process Enhance your career and make the world a safer place LI-INDIA LI-FULLTIME