Team Leader
3 weeks ago
Role Overview:We are hiring an experienced Team Leader – Operations for a leading international BPO handling US Voice Process. The ideal candidate should be a people manager with strong exposure to team performance management, call handling, process KPIs, and client interactions.Key Responsibilities:Manage a team of 10–20 associates in an outbound/inbound US Voice Process.Drive performance against SLA metrics (AHT, CSAT, FCR, QA, Attendance, etc.).Monitor daily operations and ensure consistent achievement of KPIs.Handle escalations and ensure timely resolution of customer issues.Conduct team huddles, feedback sessions, and performance reviews.Work closely with Quality, Training, and Workforce teams to improve output.Prepare daily, weekly & monthly reports for client and internal stakeholders.Motivate and mentor the team to maintain high engagement and low attrition.Desired Skills & Competencies:Minimum 1 year experience as a Team Leader / SME in an international (US) voice process.Strong people management and leadership skills.Excellent communication, reporting, and analytical ability.Experience in BFSI / Telecom / Healthcare / E-commerce US process preferred.Proficient in Excel, MIS, and performance dashboards.Education:Graduate / Post-Graduate in any stream.
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team leader
4 weeks ago
hyderabad, India Randstad Full timePls find complete details :Job Title: Team Leader – Ice Cream Division Location: Hyderabad, TelanganaIndustry: FMCG / Dairy / Ice CreamDepartment: Sales & DistributionReports To: Area Sales Manager / Sales HeadJob Summary:We are seeking a motivated and proactive Team Leader to manage and grow our ice cream sales in Hyderabad. The ideal candidate...
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Team Leader
1 week ago
Hyderabad, Telangana, India 20ff524f-b42e-4f5c-9f61-6526adbb4e45 Full time ₹ 4,57,000 per yearThe team leader will be responsible for managing a team of sales consultants, setting sales targets, monitoring performance, and ensuring customer satisfaction. Team leaders should have at least 5 years of experience in car sales and leadership skills.Job Types: Full-time, PermanentPay: ₹33, ₹38,000.00 per monthBenefits:Cell phone reimbursementHealth...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India Hala Mobility Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionHala Mobility is committed to creating a future where transportation is shared, affordable, and carbon-free. As a clean tech company, we offer a variety of electric vehicle (EV) options for customers to rent, lease, or buy, making us India's first multi-modal vehicle-sharing platform. Our mission is to be people friendly, pocket friendly,...
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Team Leader
22 hours ago
Hyderabad, Telangana, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per yearA Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).
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Team Leader
21 hours ago
Hyderabad, Telangana, India 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₹ 5,00,000 - ₹ 7,00,000 per yearJOB DESPCRIPTIONDesignation:Team LeaderPosition SummaryThe Team Leader is responsible for supervising a team of chat support agents, ensuring high performance in quality and productivity. The role involves team management, coaching and development, policy compliance, administrative tasks, and acting as a liaison between management and team members.Education...
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Team Leader
4 days ago
Hyderabad, Mumbai, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per yearBeing a Team Leader, you will manage the day-to-day planning and operations of your teamThis includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedulesYou must be...
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Team Leader
4 days ago
Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...
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Team Leader
1 week ago
Hyderabad, Telangana, India Firstsource Full time ₹ 48,00,000 - ₹ 1,20,00,000 per yearAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...
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Team Leader
2 weeks ago
Hyderabad, India Hyatt Corporation Full timeTeam Leader - Outlet Hyatt Hyatt Hyderabad IN - TG - HyderabadBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: HYD LocalSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India 24 7 ai Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Lead is a supervisor who will be assigned a team of Voice Process associates to coach and lead towards achieving client goals.KRA:Plan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain and discuss Plans of Action with agents to ensure smooth...